Get in touch with developers using Service Desk! - page 127

[Sergey Golubev]

ShadowTrader_fx #:
Hi,i'm trying to regiater as a Seller but I never receive the SMS verification code on my italian number (+39...). I've tried resending the code several times. Could you please help me complete the phone verification? Thank you.

What to do if I am not receiving the verification SMS from MQL5.com to my phone? 

Forum on trading, automated trading systems and testing trading strategies

How does one contact Service Desk?

Sergey Golubev, 2026.10.11 04:27

As far as I know - many people are using desktop telegram now to get a code (and this telegram should be associated with phone number you want to validate or get the code to, for example).

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What to do if I am not receiving the verification SMS from MQL5.com to my phone? 

[LJMNMS]

Subject: MQL5.community authorization failed [401] on VPS

Description:
Hello,
I am experiencing a login issue from my VPS server (Provider: TradingFX VPS). Inside my MetaTrader 5 terminal, I am getting the error: "MQL5.community authorization failed" and "failed to get list of user products [401]".

However, I can log in perfectly with the exact same credentials on the MQL5.com website using a browser from inside the same VPS.

Could you please check if the IP range of my VPS datacenter is blocked on your authentication servers and whitelist it?

Thank you.