Metatrader 5 Build 5505 MetaTester is broken. Will not test - Confirmed

[joey6969]

The software is trying to create 2026 .hcs , but the background Agent service ( metatester64.exe ) does not have the "Create Folder" permission it needs to build the directory tree first. It’s a "chicken and egg" bug, I believe. 

I have confirmed it 40 times and spent 5 hours tracking this down. The new update was today so I am guessing some new bug broke this. Please advise. 

[Tan Au Phuong]

Hi everyone,

Previously, MetaTester 5 Agent was working normally on this machine with the same setup.
However, currently I am unable to create or run any MetaTester 5 Agent.

No matter what I try, the agent status is always “STOP” and never switches to running.

[Ahmad Ardiansyah]

same issue here, i read in log file the folder "bases" is not same directory as tester, this folder inside "terminal"  so i copy the folder bases in folder terminal ( folder with same name series ) and paste to folder tester, i think this is ridiculous but this time strategy tester its worked

[Alain Verleyen]

It's not clear how to reproduce such issue.

Please give more technical details about what you are doing and when exactly you got errors.

Thank you.

[Tan Au Phuong]

Alain Verleyen #:

It's not clear how to reproduce such issue.

Please give more technical details about what you are doing and when exactly you got errors.

Thank you.

I have prepared 2 screenshots and 1 log file for your reference.
Please help review them.

To clarify further:
I have completely removed and reinstalled MetaTrader 5 (clean install), but the issue still persists.
I am unable to start or create any new MetaTester agents — all newly created agents remain in STOP state.

This problem occurs immediately after installation and is reproducible on my side.

Thank you for your support.

[Tan Au Phuong]

I am sending additional screenshots for your reference.

After I copied the “bases” folder from another computer in my local network (where MetaTester agents are working normally), the agent status on this machine changed to “running”.

At the moment:

• Local network tests are working

• Strategy Tester can run tests successfully

However, I am not yet certain whether remote agent usage / resource sharing (renting resources) is working correctly and stably. I am still verifying this part.

Please let me know if you need more logs or specific tests to confirm this behavior.

Thank you.

[Carl Schreiber]

Is your server rented from a cheap VPS provider? Some of those provider are blocked from MQ due to fraudulent activities from their IPs.

What is the IP address of the Server?

No connection to MQ:

https://www.mql5.com/ru/forum/108948/page2#comment_19285479
https://www.mql5.com/en/forum/359127#comment_19959318
Yes, it is the normal situation when some VPS provider is going to be banned by IP from mql5 portal/services based on any scam/spam/any which is/was going from them for the long time.

So look for another provider and check them with a MQ-Demo account, is easy and costs nothing :)

[Alain Verleyen]

Tan Au Phuong #:

I have prepared 2 screenshots and 1 log file for your reference.
Please help review them.

To clarify further:
I have completely removed and reinstalled MetaTrader 5 (clean install), but the issue still persists.
I am unable to start or create any new MetaTester agents — all newly created agents remain in STOP state.

This problem occurs immediately after installation and is reproducible on my side.

Thank you for your support.

Unfortunately I can't reproduce this issue on my side.

[Alain Verleyen]

Tan Au Phuong #:

Hi everyone,

Previously, MetaTester 5 Agent was working normally on this machine with the same setup.
However, currently I am unable to create or run any MetaTester 5 Agent.

No matter what I try, the agent status is always “STOP” and never switches to running.

Do you also even error 1053 in Windows event viewer like this user reported ?

Are you able to provide a procedure to reproduce the problem ?

[Sarah Joyce Walker]

Ahmad Ardiansyah #:
same issue here, i read in log file the folder "bases" is not same directory as tester, this folder inside "terminal"  so i copy the folder bases in folder terminal ( folder with same name series ) and paste to folder tester, i think this is ridiculous but this time strategy tester its worked

same. history would not sync because file/folder not found in Journal tab. so i copied the shit from Terminal to Tester AFTER history download, restarted MT5, restart tester and it works now

[Tan Au Phuong]

Alain Verleyen #:

Do you also even error 1053 in Windows event viewer like this user reported ?

Are you able to provide a procedure to reproduce the problem ?

After downgrading to version 5430 that you provided, everything is working properly again.
All agents are running normally now.

Thank you very much for your support.