just added a signal subscription and go to a wrong account - how to move the signal to another account

kevinchia
32

Hi

I just added a signal $30 using the metatrader 5, and using the mql5 wallet.

i got these account 

A. 5000189082 

B. 55008009

i activated the subscription while i m on the  A. 5000189082, but i need the signal on  B. 55008009

please see the attached file, u can see both A and B account and signal is now attached to A account.


What should i do? can someone help..


kevin

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Files:
IMG_7967.jpg  4491 kb
Juvenille Emperor Limited
Moderator
22572
kevinchia:

Hi

I just added a signal $30 using the metatrader 5, and using the mql5 wallet.

i got these account 

A. 5000189082 

B. 55008009

i activated the subscription while i m on the  A. 5000189082, but i need the signal on  B. 55008009

please see the attached file, u can see both A and B account and signal is now attached to A account.


What should i do? can someone help..


kevin


You can move your signal subscription to another trading account, once a week, here:

https://www.mql5.com/en/signals/subscriptions


kevinchia
32
kevinchia  
i click the " move subscription " it pop up with the current account details of Account A, then i edit the space with account B details and send , and no response .... and still show the account A
kevinchia
32
kevinchia  
or alternatively how to convert this account A - metaquotes demo account with live broker account?
Juvenille Emperor Limited
Moderator
22572
kevinchia #:
i click the " move subscription " it pop up with the current account details of Account A, then i edit the space with account B details and send , and no response .... and still show the account A

You can only make this move once a week, you maybe did that move already.

You can't change a demo account to a real one.

kevinchia
32
kevinchia  

when i click to buy the signal on the metatrader 5, it did not ask me which account the signal should link to???

it just go and link to the demo account...

is there anyone can help to do something ?

kevinchia
32
kevinchia  

or Should I " suspend " " unsubscribe" then you refund, then i subscribe again?

Juvenille Emperor Limited
Moderator
22572
kevinchia #:

or Should I " suspend " " unsubscribe" then you refund, then i subscribe again?

If you unsubscribe and its been over 24 hours of your initial subscription you will not get a refund.

The move option is working alright, if you can't use it, it means that you've already done it before.

The correct signal subscribing procedure for future request is as follows:

How to Subscribe to MT4/MT5 Signal

https://www.mql5.com/en/forum/189731  (MT4)

https://www.mql5.com/en/forum/336422  (MT5)

kevinchia
32
kevinchia  

unsubscribed, money refunded...

Thank you 

will subscribe again today...