just added a signal subscription and go to a wrong account - how to move the signal to another account

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kevinfogscloud1  

Hi

I just added a signal $30 using the metatrader 5, and using the mql5 wallet.

i got these account 

A. 5000189082 

B. 55008009

i activated the subscription while i m on the  A. 5000189082, but i need the signal on  B. 55008009

please see the attached file, u can see both A and B account and signal is now attached to A account.


What should i do? can someone help..


kevin

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Eleni Anna Branou  
kevinchia:

Hi

I just added a signal $30 using the metatrader 5, and using the mql5 wallet.

i got these account 

A. 5000189082 

B. 55008009

i activated the subscription while i m on the  A. 5000189082, but i need the signal on  B. 55008009

please see the attached file, u can see both A and B account and signal is now attached to A account.


What should i do? can someone help..


kevin


You can move your signal subscription to another trading account, once a week, here:

https://www.mql5.com/en/signals/subscriptions


kevinfogscloud1  
i click the " move subscription " it pop up with the current account details of Account A, then i edit the space with account B details and send , and no response .... and still show the account A
Eleni Anna Branou  
kevinchia #:
i click the " move subscription " it pop up with the current account details of Account A, then i edit the space with account B details and send , and no response .... and still show the account A

You can only make this move once a week, you maybe did that move already.

You can't change a demo account to a real one.

kevinfogscloud1  

or Should I " suspend " " unsubscribe" then you refund, then i subscribe again?

Eleni Anna Branou  
kevinchia #:

or Should I " suspend " " unsubscribe" then you refund, then i subscribe again?

If you unsubscribe and its been over 24 hours of your initial subscription you will not get a refund.

The move option is working alright, if you can't use it, it means that you've already done it before.

The correct signal subscribing procedure for future request is as follows:

How to Subscribe to MT4/MT5 Signal

https://www.mql5.com/en/forum/189731  (MT4)

https://www.mql5.com/en/forum/336422  (MT5)

Autotrading Help Frequently Asked Questions about Help! I can't figure
kevinfogscloud1  

unsubscribed, money refunded...

Thank you 

will subscribe again today...

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