Financial operations blocked after chargeback cancellation – need help

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Hello,

I’m having a serious issue with my MQL5 account. Some time ago, a chargeback was accidentally initiated by my credit card provider regarding the purchase of a robot from the MQL5 market.

As soon as I noticed it, I contacted my bank and requested to cancel the dispute. I also paid the full amount on my credit card bill to ensure everything was settled.

However, my account is now showing "financial operations blocked", and today I even bought a new robot — the amount was charged successfully, but I didn’t receive the robot due to the restriction.

I’ve already submitted a support request using the official contact form, but I would really appreciate if a moderator could review my case or help unlock the restriction.

I have no intention of breaking any rules and I just want to continue using the platform as usual.

Thank you very much for your attention and support.

 
Danilo Henrique Santos Rocha:
Hello,

I’m having a serious issue with my MQL5 account. Some time ago, a chargeback was accidentally initiated by my credit card provider regarding the purchase of a robot from the MQL5 market.

As soon as I noticed it, I contacted my bank and requested to cancel the dispute. I also paid the full amount on my credit card bill to ensure everything was settled.

However, my account is now showing "financial operations blocked", and today I even bought a new robot — the amount was charged successfully, but I didn’t receive the robot due to the restriction.

I’ve already submitted a support request using the official contact form, but I would really appreciate if a moderator could review my case or help unlock the restriction.

I have no intention of breaking any rules and I just want to continue using the platform as usual.

Thank you very much for your attention and support.

Este é um forum em português. se precisa de ajuda coloque a mensagem em português.

 
Estou com um problema sério com minha conta MQL5. Há algum tempo, um chargeback foi iniciado acidentalmente pela minha operadora de cartão de crédito referente à compra de um robô no mercado MQL5.

Assim que percebi, entrei em contato com meu banco e solicitei o cancelamento da disputa. Também paguei o valor integral da fatura do meu cartão de crédito para garantir que tudo fosse resolvido.

No entanto, minha conta agora está com a mensagem "operações financeiras bloqueadas" e hoje até comprei um novo robô — o valor foi cobrado com sucesso, mas não recebi o robô devido à restrição.

Já enviei uma solicitação de suporte usando o formulário de contato oficial, mas agradeceria muito se um moderador pudesse analisar meu caso ou ajudar a desbloquear a restrição.

Não tenho intenção de quebrar nenhuma regra e apenas quero continuar usando a plataforma normalmente.

Muito obrigado pela atenção e apoio.


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