Help - page 2

[Ryan L Johnson]

T S #:
Hi Ryan,

I hope you're well.i have downloaded metatrader 5 on laptop and put in my ID from my propfirm. Which one do I select? I got into a trade it still didn't alert me

To clarify, your prop firm doesn't issue your Metaquotes ID. Metaquotes issues it:

[Michael Charles Schefe]

T S #:
Hi Ryan,

I hope you're well.i have downloaded metatrader 5 on laptop and put in my ID from my propfirm. Which one do I select? I got into a trade it still didn't alert me

The bottom option will give you notifications of when trades open, close and are modified, ie all messages that you get in journal tab of the desktop terminal.

the first option will give you notifications of all custom messages that you get in the experts tab of the desktop terminal.

if your ea or indicator uses CTrade library, then, you will get double messages, 1 from each option of the notifications.

Remember that when you close the desktop terminal, you will stop getting your notifications.

[T S]

Hi, Thanks for getting back to me. The laptop was open and still didn't receive notifications on my phone. My friend has it on his iPhone and he get notifications all the time without the desktop. I have a metaquote demo account. I have a funded account my prop firm is fundedpips

[Ryan L Johnson]

T S #:
Hi, Thanks for getting back to me. The laptop was open and still didn't receive notifications on my phone. My friend has it on his iPhone and he get notifications all the time without the desktop. I have a metaquote demo account. I have a funded account my prop firm is fundedpips

See Post #11.

[T S]

I have done that already still no notification 

[Ryan L Johnson]

T S #:
I have done that already still no notification 

Enable (check) both options, click on "Test", and post back here, please.

[T S]

I did that...

[Ryan L Johnson]

T S #:
I did that...

In Mobile MT5, do you have Settings==>Order sounds enabled?

[T S]

Yes I do

[Ryan L Johnson]

T S #:
Yes I do

Now that we've exhausted potential internal causes, I would reinstall Mobile MT5 based on that being the popular fix at: