Discussion of article "Payments and payment methods" - page 54

[Eleni Anna Branou]

Ahsan Habib #:
see the picture I send , I want to withdraw money but I can't choose any one

If you are talking about your MQL5 account here, you can't withdraw non-earned funds.

You've just registered an hour ago anyway.

[Elwiedieha Paulus]

I want transfer mt5 money to AV account

[Eleni Anna Branou]

Elwiedieha Paulus #:
I want transfer mt5 money to AV account

Contact your broker.

[jeffrey manda]

Jmanda

I used paypal to top up my mt5 account only to find that i topped up a wrong account,how can i reverse my top and top up tje right one?

[Eleni Anna Branou]

jeffrey manda #:
Jmanda

I used paypal to top up my mt5 account only to find that i topped up a wrong account,how can i reverse my top and top up tje right one?

Contact your broker or use the transfer funds option in your broker's members area.

[yapi serge hermann jose yapo]

Hi everybody. It is my first time to purchase product in the Market. Unfortunately, the transaction by credit card is rejected at every moment. Even if I change the credit card. Also, is impossible to reach the helpdesk, the link doesn't work. Is someone has other solutions?

Thanks

[Thank-god Avwerosuoghene Odukudu]

yapserge #:

Hi everybody. It is my first time to purchase product in the Market. Unfortunately, the transaction by credit card is rejected at every moment. Even if I change the credit card. Also, is impossible to reach the helpdesk, the link doesn't work. Is someone has other solutions?

Thanks

How to reach Service Desk, is explained here

https://www.mql5.com/en/forum/383682#comment_26387860

[Hans Alexander Nolawon Djurberg]

Fatemeh Ameri:

Hello everyone.

I was unable to withdraw using Webmoney getaway since yesterday.

The money will get lock in my MQL5 account and then again will return to my account and no withdraw.

Then a message from system like this is recieved: "Payment system declined the transaction."

Does anyone have the same problem? Or have a solution?

Hello,

Yes,i have this problem since yesterday too,

I have sent messages to service desk,they are checking their CardPay API issue,

If you could send message to service desk too.

[Fatemeh Ameri]

Hans Alexander Nolawon Djurberg #:

Hello,

Yes,i have this problem since yesterday too,

I have sent messages to service desk,they are checking their CardPay API issue,

If you could send message to service desk too.

Oh, thanks god it is not only my problem. 

I contacted service desk, No replay from service desk yet.

However thank you for your replay bro.

[Hans Alexander Nolawon Djurberg]

Fatemeh Ameri #:

Oh, thanks god it is not only my problem. 

I contacted service desk, No replay from service desk yet.

However thank you for your replay bro.

You're welcome,

They replied back that :

"Please try to make your withdrawal after several days or try to use other cards.

Also, to withdraw funds, you can use PayPal.",

We should wait to be fixed as soon as possible,