Activation lost due to VPS/Windows updates

Rthomas879 2021.04.30 13:57

Recently one of my PC with major windows updates clear my license for one of the EA purchased through MQL5. And also I installed EA on VPS server which was not working very well. I would like to release those two activation/licenses. So i can setup new VPS server. What is the process of releasing activation.

Thank You

Sergey Golubev 2021.04.30 14:14 #1

Forum on trading, automated trading systems and testing trading strategies

custom indicators not loading...

Sergey Golubev, 2021.04.26 07:46

It is added in centralized way for everybody.
Last time it was added in 8th of March: Added activations for purchased Market products following Windows 10 Version 20H2 release

custom indicators not loading... Windows 10 update has Having Hard Time Reinstalling

Rthomas879 2021.04.30 15:14 #2

Sergey Golubev:

Unfortunately my laptop was setup 2 weeks ago. And also I am no longer using VPS server due to issue with performance. Is there way that license can be released.

Thank You

Reshma

EA license issue Rectangle didn't appear on Discussion of article "Payments

Sergey Golubev 2021.04.30 15:45 #3

Rthomas879:

Unfortunately my laptop was setup 2 weeks ago. And also I am no longer using VPS server due to issue with performance. Is there way that license can be released.

Thank You

Reshma

The activation is added one time for everybody (not in individual basis).
Last time it was added in 8th of March.
The next time is unknown sorry.

Rthomas879 2021.04.30 15:51 #4

So there no way we can restore unused activation's? Only option is buy new software again?

Reshma

Eleni Anna Branou 2021.04.30 15:54 #5

Rthomas879:

So there no way we can restore unused activation's? Only option is buy new software again?

Reshma

No, there is no way to restore used activations I am afraid.

Rthomas879 2021.04.30 15:57 #6

That's not the way to do the business. Most of the companies give you option to release licenses. There so many things can go wrong with PCs, It Just my thought.

Reshma

From theory to practice The most banal trading FOREX - Trends, forecasts

Eleni Anna Branou 2021.04.30 16:03 #7

Rthomas879:

That's not the way to do the business. Most of the companies give you option to release licenses. There so many things can go wrong with PCs, It Just my thought.

Reshma

That is the reason every purchase comes with at least 5 activations.

Rthomas879 2021.05.03 15:01 #8

If have buy same product again it will add to my existing activation ? or what is the option to increase activation?

Thank You

Reshma

Sergey Golubev 2021.05.03 15:13 #9

Rthomas879:

If have buy same product again it will add to my existing activation ? or what is the option to increase activation?

Thank You

Reshma

If you finished with the activations so you need to buy the product once again (if you need it).
Or, if you lost activation because of the Windows updates, so you can wait when the activation will be added by MQ to everybody because of that.

windows update loss of activation after MT5 activations v.s Windows

Rthomas879 2021.05.03 15:28 #10

okay Thank You. I could use same MQL5 account and buy again it will add to my profile right ?

Reshma

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