how to withdraw my money

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snajafi
12
snajafi  
I have deposited 200 dolars in algotrade_man server 1 and the server shows my equity 200. but when i go to withdrawal page it says "Withdrawal unavailable: 
  1. no earned moneyon your account"


now I can't withdraw the money i have deposited?

why? can u help me?

Sergey Golubev
Moderator
106156
Sergey Golubev  

What is algotrade_man server 1?

Did you deposit money to mql5 account to buy the services (to subscribe to the Signals, to buy Market products) from this portal?
Or you deposited money to some broker to your account with them to trade? If yes so ask broker.

---------------

and you may read this thread (I think - it may be similar issue) - Wrong deposit

Eleni Anna Branou
Moderator
6673
Eleni Anna Branou  
snajafi:
I have deposited 200 dolars in algotrade_man server 1 and the server shows my equity 200. but when i go to withdrawal page it says "Withdrawal unavailable: 
  1. no earned moneyon your account"


now I can't withdraw the money i have deposited?

why? can u help me?

The 'no earned money in your account' message means that you deposited in your MQL5 account, instead of your broker account.

You have things mixed up as Sergey told you, MQL5 account has nothing to do with forex trading, so the only way to withdraw that money is to contact the Service Desk (left on your profile page).

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