Hello, can anyone help me?
no my account has been limited and I can't take a job from freelance section
Service desk has replayed only one time, and told me that I apply for decopmiletion job,
and I didn't, I was answering the customer to make a bridge ( another solution instead of decompiling ! )
Now, what can I do?
Ask them again.
They eventually answer. All time I had problems, soon or later they answer; so you should be patient. If they can't answer, its because they are busy at this moment.
Exactly right Ramon!
Cutomer service does not exist on this site when you need help form MQL5 !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
MQL5.com Service Desk deals with hundreds if not thousands of incoming messages every day, sometimes they answer in a few minutes (it has happened to me), usually within the same day and rarely in more than 1-2 days.
It’s 2017 not 1980 why do I have to wait nearly 2 weeks for
a simple problem to be sorted out I will put all the messages that I sent them
and the date it was opened, they don’t care about the customers on this site
just to make money with developers the end customer gets no help or support
they are fast to take your money but we have to wait more than 2 weeks if we
have a problem really???
problem with indicator that i paid for
Open, Start: 2017.10.24
Your browser version
Hello i paid for an indicator that is not working
properly i tried to speak with the developer but he said i must open a ticket
with service desk there is a display problem with the indicator that can not be
fixed i tried it on a couple of my screens that i am trading on there is no
settings to adjust the size of the fonts of the indicator the standard settings
on indicator does not resolve the problem, after i saw the problem with
indicator i went in to the comment section where i saw that the developer has
is own site reg in the comments where you can get the new version that would
work better but it would stil not solve the problem i have, the developer said
in the comments on his product page he will send me the new indicator but that
did not happen he just sent me a nasty email to open a ticket with mql5, i
think it is not right to make people got to your personal site to get the new
version of an ea the people that paid for it should be able to get the new
updates in mql5, just feels not right to bypass mql5 site to the developer
Sequence of action
I would like the funds to be paid back to my mql5
account for the indicator that i bought i will look for something els in the
market that is more forthcoming
i have attached a screanshot of the display of the
indicator and will also send the emails that the developer sent me if needed
just dont feel he is honest with the way he does buisness
problem with indicator.png 60 kb
We usually answer Service Desk
requests Monday to Friday, 6:30 - 15:30 (GMT). You will most likely get an
answer within 24 hours on workdays.
We apologize for any inconvenience this can cause.
Support Team 2017.10.25
Status: Unapproved → Open
Your request has been accepted for
Support Team 2017.10.25
Thank you for contacting us.
What product do you mean exactly?
Please provide exact link.
Best regards, MQL5.com Support team
Jeanne Barkhuizen 2017.10.25 11:18
Hello thank you for coming back to me
the product link i will put in the message i came right with the developer with
the one he sells on mql5 but the udated version of that product he only gives
you on his site that i dont think is good beacause i use only mql5 to buy my
products and get updates each year as the developer updates the products that i
have paid for this developer is not doing it right he does not update his
indicator on the mql5 website he wants people to go to his own website and then
you can only get 3 keys for the new program and you need to send all your
accounts that you want the new indicator to work on that is not right.
Here is the link
Support Team 2017.10.26
We will contact the author to resolve
the situation as soon as possible.
Jeanne Barkhuizen 2017.10.28 18:24
Hello just wanted to know about your
findings i see the developer took off his product after i open this
ticket just wanted to know where i stand now.
Jeanne Barkhuizen 2017.10.30 06:24
Hello could youplease get bask to me
the funds are going to be released to that developer in a days time then i wont
see my money again olease let me know what you are going to do
Jeanne Barkhuizen 2017.10.30 16:29
Support Team 2017.10.30
We have locked the purchase operation
which means your payment will be transferred to the seller's account only when
the issue is resolved.
Jeanne Barkhuizen 2017.10.31 20:05
He took the product off the market
after i contacted you i dont want to speak to that idiot again i want you to
unlock my funds and send it back to my account !!!!!!
Jeanne Barkhuizen 2017.11.02 10:00
??????????? ???????????? ??????????
why are you here just to make money for your developers and nor care about the
Jeanne Barkhuizen 2017.11.04 13:22
Hello what is going on please !!!!
Jeanne Barkhuizen 2017.11.06 10:29
Any updates please i want my funds
back in my account !!!!!
Support Team 2017.11.06
Judging by product comments, the
seller has already sent you an updated version, did you receive it?
Jeanne Barkhuizen 2017.11.06 19:43
Yes and still not working can you see
that i bought another product to do the job and i am happy the new job i cant
understand you people he took off his product but you still ask me about a
product he sent me it does not work take it off my profile if you want to just
send my money back !!!
Jeanne Barkhuizen 2017.11.06 20:05
If all was fine with his product why
after i open the ticket his product has been taken off the market but my funds
have not been paid back to me ?????
So it takes a couple of days. Consider many people want their money back for a good reason, or no reason at all?
Up to this point your problem is handled well.