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Any solution if the signal not copy due provider not match

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robincwk
357
robincwk 2016.06.06 09:17 

Hi, any advise is the provider trading pair not the same as our platform, please assist

 

provider - EURUSD

RECEIVER - EURUSD.

 

robin 

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Damian Mateusz Dziadosz
5788
Damian Mateusz Dziadosz 2016.06.06 09:26  
If both (subscriber and provider) have the same symbol name (exactly the same) and they do not match might be an error so submit a ticket in Service Desk.
Sergey Golubev
Moderator
93817
Sergey Golubev 2016.06.06 09:26  

Do you 'show' this EURUSD. symbol in Market Watch? I mean - right mouse click on Market Watch, select Simbols, find EURUSD. and choose Show. Because according to this FAQ - it should be copied:

The Provider has trading symbol called GOLD, and my broker has the same instrument, but it is called XAUUSD. Are trades on GOLD copied to XAUUSD in that case?

If Subscriber's account has a symbol with the same name as the one on the Provider's account, trades are copied for this symbol. If the symbol is not found, the search for a suitable symbol is performed according to the following algorithm:

  1. On the Subscriber's account, the system searches for all symbols with the names coinciding with the Provider's symbol by the first 6 characters. For example, EURUSD == EURUSDxxx == EURUSDyyy.
  2. Full permission to perform trading is checked for each detected symbol. If trading is allowed partially or completely forbidden, such a symbol is discarded.
  3. Margin calculation type is checked for each remaining symbol - if it is Forex, a symbol is considered to be suitable. Symbols of CFD, Futures or other calculation types are discarded.
  4. If no symbols remain after conducting all the checks or more than one symbol is found, it is considered that a symbol mapping attempt has failed and it is impossible to copy Provider's trades for that symbol.
  5. If one suitable symbol is found, it is used for copying Provider's trades.

The algorithm provides only two exceptions for metal symbols:

  1. XAUUSD == GOLD
  2. XAGUSD == SILVER

In these two cases, only full permission to perform trades is checked. If such permission is present, the mapping attempt is considered to be successful.

Example 1: A Provider has positions on EURUSD, while a Subscriber – on EURUSD! (or vice versa) with full trading permission. The terminal performs mapping automatically and copies the trades.

Example 2: A Provider has positions on EURUSD, while a Subscriber – both on EURUSD! and EURUSD. The copying is performed for EURUSD.

Example 3: A Provider has positions on GOLD, while a Subscriber – on XAUUSD with full trading permission. The terminal performs mapping automatically and copies the trades.

Example 4: A Provider has positions on GOLD, while a Subscriber – on XAUUSD with close-only (partial) trading permission. The mapping is considered unsuccessful and no copying is performed.

robincwk
357
robincwk 2016.06.06 15:49  
Damian Mateusz Dziadosz:
If both (subscriber and provider) have the same symbol name (exactly the same) and they do not match might be an error so submit a ticket in Service Desk.
Hi, when i subcribe the system detected nope problem and done the mapping I presume. And that the reason there is no error send or appear during subcribing. The different between provider is  (EURUSD) AND (EURUSD.)

I hv read all the Faq, and no other solution. And what abt changing to another, will i need to pay Mql5 for changing or subcribing to a new account?

Pls advise..ty


Robin

Damian Mateusz Dziadosz
5788
Damian Mateusz Dziadosz 2016.06.06 16:16  
robincwk:
Hi, when i subcribe the system detected nope problem and done the mapping I presume. And that the reason there is no error send or appear during subcribing. The different between provider is  (EURUSD) AND (EURUSD.)

I hv read all the Faq, and no other solution. And what abt changing to another, will i need to pay Mql5 for changing or subcribing to a new account?

Pls advise..ty


Robin

reading Sergey post (which is from FAQ) as he states it should work unless you did you did not give full permission.

  1. Full permission to perform trading is checked for each detected symbol. If trading is allowed partially or completely forbidden, such a symbol is discarded.

 

 Make sure you gave full permission.

robincwk
357
robincwk 2016.06.07 09:16  
Damian Mateusz Dziadosz:

reading Sergey post (which is from FAQ) as he states it should work unless you did you did not give full permission.

  1. Full permission to perform trading is checked for each detected symbol. If trading is allowed partially or completely forbidden, such a symbol is discarded.

 

 Make sure you gave full permission.I have follow the instruction step by step, where do i need to click to give full permission?

Pls advise


Robin

Damian Mateusz Dziadosz
5788
Damian Mateusz Dziadosz 2016.06.07 09:22  
robincwk:
In options---signals.
Jtrader
88
Jtrader 2017.02.27 12:02  

Hi Guys

I have same problem ...signal trades GBP USD ..no problem

EURUSD symbol not trading ....same account

 I have checked DMD and Sergey excellent instructions have full permission for the symbiols 

 Any further ideas ...I have also checked margin calculation and have ticked all four boxes ...so all permissions are fine

 Many Thanks !!! 

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