Help needed: Can't update/install a purchased EA

[Lan Zhang]

I purchased an EA a few days ago and it worked fine. I clicked the "update" button for an updated version today but nothing happened. When I deleted the EA and tried to install again. The "install" button didn't work either. The Journal tab shows "failed download product 'EA name' [403]". I reinstalled my MT5 terminal and the same issue still exist. Can someone please tell me what I should do?

Thanks!

[Ryan L Johnson]

Lan Zhang:

I purchased an EA a few days ago and it worked fine. I clicked the "update" button for an updated version today but nothing happened. When I deleted the EA and tried to install again. The "install" button didn't work either. The Journal tab shows "failed download product 'EA name' [403]". I reinstalled my MT5 terminal and the same issue still exist. Can someone please tell me what I should do?

It sounds like the EA may have been removed from the Market. Contact the EA Seller.

[lzhang2]

The EA is still there up and running. I've contacted the EA seller and he asked me if I used any VPS which I didn't. He suggested I contact the service desk. I only used one activation. After I deleted the MT5 EA, it shows I used none and still have 10 activations left on my purchase page.

[Ryan L Johnson]

Lan Zhang #:
The EA is still there up and running. I've contacted the EA seller and he asked me if I used any VPS which I didn't. He suggested I contact the service desk. I only used one activation. After I deleted the MT5 EA, it shows I used none and still have 10 activations left on my purchase page.

Did your computer operating system update too?

[Eleni Anna Branou]

https://www.mql5.com/en/blogs/post/753357

[lzhang2]

Ryan L Johnson #:
Did your computer operating system update too?

I'm using 64 bit Windows 11. I think it's the most updated version. I only bought the EA a week ago and it worked then. My operating system and MT5 software didn't change since then.

[lzhang2]

Eleni Anna Branou #:
https://www.mql5.com/en/blogs/post/753357

Thank you. I read the post and it's mostly about using VPS. I didn't use any VPS service, just use my laptop at home. 

I suspect that my IP or account got banned by MQL5 website somehow. I really can't think of any other reason.

[Ryan L Johnson]

Lan Zhang #:
Thank you. I read the post and it's mostly about using VPS. I didn't use any VPS service, just use my laptop at home. 

I suspect that my IP or account got banned by MQL5 website somehow. I really can't think of any other reason.

If that is the case, log into into your internet modem/router firmware, go to advanced settings, and check your IP address lease status. Unless you subscribe to a fixed IP address, it is likely a dynamic IP address. Write down your current IP address on scrap paper. For a dynamic IP address, the default lease expiration time period is usually 2 days or so. Reset it to 5 minutes, save the setting, kill the power to your modem/router for 6 minutes, and then power it back up. After doing so, you should have a newly assigned dynamic IP address. Verify that by comparing the new address to your hand written note.

As a potential caveat, I'm not so sure how you would be logged into this mql5.com Forum if your IP address were banned.

[lzhang2]

Ryan L Johnson #:

If that is the case, log into into your internet modem/router firmware, go to advanced settings, and check your IP address lease status. Unless you subscribe to a fixed IP address, it is likely a dynamic IP address. Write down your current IP address on scrap paper. For a dynamic IP address, the default lease expiration time period is usually 2 days or so. Reset it to 5 minutes, save the setting, kill the power to your modem/router for 6 minutes, and then power it back up. After doing so, you should have a newly assigned dynamic IP address. Verify that by comparing the new address to your hand written note.

As a potential caveat, I'm not so sure how you would be logged into this mql5.com Forum if your IP address were banned.

The issue has been fixed. My account was temporily limited for some unknown checking reason and the limitation has been lifted by the service desk. Everything is back to normal. Thank you for your help!