Service Desk Not replying
No any suggestion except to wait sorry.
In cases like this, do they issue a refund if the seller agrees? Because we tried the workaround but no joy.
He said that mql5 should deactivate the indicator that i bought and issue a refund... i'm just worried because in the forums, most of the refund request was not granted to the buyers by MQL
I want to close my account - MQL5 programming forum 2020.04.21
Get in touch with developers using Service Desk! - General - MQL5 programming forum - Page 59 #584 2019.10.08
and 9 months before they return back to a user? really?
Anyway, the service desk is estimating the priority for the tickets by itself, and I am fully sure that they was reading your request (make sure that you wrote everything in correct way and with details for example).
It should be faster because it is money related issue.
Anyway, the service desk is estimating the priority for the tickets by itself, and I am fully sure that they was reading your request (make sure that you wrote everythiung in correct way and with details for example).
Yes. I asked for a refund and attached our conversation with the developer.
And one more -
Forum on trading, automated trading systems and testing trading strategies
I bought one product in mql5 and I want to refund, my money back 199USD
Eleni Anna Branou, 2020.04.08 13:39
There isn't a refund option for Market purchases, as you can see in the rules here: https://www.mql5.com/en/market/rules
You may want to contact the Service Desk, since we can't help you here.
And one more -
Well my issue is that the calculations are wrong with the a particular pair... alerts also not sending.. he tried to correct it but to no avail. In the end he said to contact service for a refund.
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Hi Gents,
I bought a product and there was some issue with it.. I contacted the seller and he offer some workaround however it didn't so the seller agrees to issue the refund and was asked to contact service desk.
It's been a week now but the service desk is not replying.
Any suggestions please.