Failed to get logs 404

[hexbex]

Anyone else has problems regarding the connection to the VPS? the VPS in my MetaTrader5 Terminal also doesnt match the one on the website. 

[Sergey Golubev]

Is it external VPS? Not MQL5 VPS (hosting for Metatrader)?
If yes so it is related sorry.

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If it is MQL5 VPS (means: your other Metatrader in cloud) so there is the general information about:

Forum on trading, automated trading systems and testing trading strategies

8 reasons to choose MetaTrader VPS over non-specialized hosting solutions

Eleni Anna Branou, 2025.08.09 13:42

MQL5 VPS can only be setup through a desktop MT4/5 terminal.

Launching MetaTrader VPS: A step-by-step guide for first-time users

https://www.mql5.com/en/articles/13586

https://www.metatrader5.com/en/terminal/help/virtual_hosting/virtual_hosting_terminal

Read the last steps 15-25 of these guides below to understand how MQL5 VPS works:

https://www.mql5.com/en/forum/366152  (MT4)

https://www.mql5.com/en/forum/366161  (MT5)

[hexbex]

Ah yes, should have clarified, sorry. Its the one where you can migrate experts to. Used to work fine until today. Shows "receiving virtual server status" all the time while the Journal in the Terminal spams "failed to get logs[404]" and "failed to get expert logs [404]". Thanks for your help :)

[Sergey Golubev]

hexbex #:
Ah yes, should have clarified, sorry. Its the one where you can migrate experts to. Used to work fine until today. Shows "receiving virtual server status" all the time while the Journal in the Terminal spams "failed to get logs[404]" and "failed to get expert logs [404]". Thanks for your help :)

I am renting MQL5 VPS from time to time, and I know that there are two logs in that VPS (which is not related to home Metatrader at all).

So, you can look at those logs (two logs) about "what was happened" ... and if you feel so issue with MQL5 VPS by itself so - write to the service desk (to change VPS server to the other server):

How to force the service desk robot to create a ticket to the service desk (for human's reply): #11 - my experience (because we as the forum public moderators are contacting with the service desk on he same way sorry). 

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Please note, that the technical companies (any ones) are trying to make the maintenance of their equipment during the weekend (which may be started in GMT evening for example). It is rrelated to the brokers and so on ...

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The other "situation" - the service desk here will ask you for proofs (technical proofs; not a feeling about) - just to compare your case with the rules of the service (yes, there is the rules of MQL5 VPS service - https://www.mql5.com/en/vps/rules).