How get in touch to Service Desk about technical problem? - page 2

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Sergey Golubev #:
It was announced many years ago that the service desk is dealing with financial issues only, and any other issues (technical ones for example) should be written on the forum by posts or by separated thread. Because the service desk team is reading the forum.

I created two threads (on English and Russian forums) a week ago, on the English forum it was deleted with the comment “Please contact support”, I also left some messages in the respective threads but no replies from the support team.

Only after creating request in Service Desk (which wasn't easy at all for a first time) - did it help. 


 
Pavlo Minakov #:
Only after creating request in Service Desk (which wasn't easy at all for a first time) - did it help.

There are very different tasks:

  • MQ wants for humans to be involved in the service desk as less as possible, for example - they are proposing the test new bot related to it (post #142);
  • you want for the service desk to reply to you by humans for every your request.

So, it is opposite tasks.

Where Do I start from?
Where Do I start from?
  • 2025.02.08
  • Sergey Golubev
  • www.mql5.com
Hi fam! Am a total newbie in the forex niche... Just signed up here on this platform... Please where do i start from? I need help...
 
Sergey Golubev #:

There are very different tasks:

  • MQ wants for humans to be involved in the service desk as less as possible, for example - they are proposing the test new bot related to it (post #142);
  • you want for the service desk to reply to you by humans for every your request.

So, it is opposite tasks.

In my opinion, Service Desk should solve practical issues with the help of real people (like, for example, my request, because BOT can not to do it). For other help, it should be another BOT/AI/UFO, etc. that provide informational help only.

 
Pavlo Minakov:

Incorrect time of events on mql5.com: 

1. Bank of Canada (BoC) Interest Rate Decision - correct time of release is at 13:45 GMT, not at 11:00;

By the way, I found that this news was at 14:45 (GMT + 00:00) UTC

(according to ff forum calendar).

 
Sergey Golubev #:
By the way, I found that this news was at 14:45 (GMT + 00:00) UTC

(according to ff forum calendar).

If you mean forexfactory, the time for next release is 13:45. Different values because of the Canada DST, which will be on March 9.

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