Discussing the article: "Launching MetaTrader VPS: A step-by-step guide for first-time users" - page 8

[Sergey Golubev]

dougclose #:
Just signed up to try this VPS, and its not working. No idea where to contact support besides here. I'm getting great connection and data when my EA is running on my MT5 and laptop, but when I connect it to the VPS I get a massive, massive delay from the data to the VPS. my broker said they don't control data speeds to VPS, so its the VPS. anyone I can talk to for help?

Look at the previous post to know about how to migrate and which EA is to be the suitable for this MQL5 VPS.

[dougclose]

Sergey Golubev #:
Look at the previous post to know about how to migrate and which EA is to be the suitable for this MQL5 VPS.

I read all that information before I posted in here. Trades just won't connect to the VPS

[Sergey Golubev]

dougclose #:
I read all that information before I posted in here. Trades just won't connect to the VPS

Check Metatrader journal and MQL5 VPS logs about what was written there (yes, there are separated MQL5 VPS logs).
Because once you made a migration/synchronization so your home Metatrader has nothing to do with any trades, so check all the logs incl the time - because MQL5 VPS is the "Metatrader in cloud" - yes, it is your other Metatrader but in cloud, and this Metatrader has nothing to do with your home Metatrader and with the trading by EAs using your home Metatrader.

Besides, not all EAs are migrated to MQL5 VPS (according to the Rules) ... why? because dll is prohibited on this "Metatrader in cloud" so if you are trying to use EA to migrate to VPS so make sure that your EAs were adapted to be used there.

[filipinunes20]

Automatic translation was applied by a moderator. Please post in the language of the forum section you selected.

Hello, I need urgent technical assistance with my paid MQL5 VPS service.

My VPS server is "VPS Germany 01".

My Expert Advisor migration failed, and the MT5 Journal displays the following:

VPS Germany 01 failed to send status command [1009]

I've contacted MQL5's support chatbot several times, but it keeps redirecting me to my broker, even though it's a VPS hosting issue.

Could a moderator forward this issue to the MetaQuotes VPS technical team?

I would also like to know if my VPS server can be restarted, repaired, or transferred to another hosting server.

Thanks.

[Sergey Golubev]

filipinunes20 #:
or transferred to another hosting server

The service desk only can do it so you need to contact with the service desk asking them for advice, for example: #1