Can't subscribe signal - error message

[duarteb]

I'm trying to subscribe to signals but keep receiving an error message (attached).

Can someone please advise what to do? I have managed to subscribe 2 other signals but can't any longer.

[Sergey Golubev]

It is the warning only, and it was stated that it may be more good for you to use same broker with same account type with signal provider.
And you should accept all the symbols in the Market Watch of your Metatrader for example (because it is written that you do not have EURUSD in your trading account in Metatrader ...

This is the instructions about how to subscribe:

=========

How to Subscribe to MT4/MT5 Signal -
https://www.mql5.com/en/forum/189731  (MT4)
https://www.mql5.com/en/forum/336422  (MT5)

[Pablo]

the issue seems to be with your broker. are you sure they offer all those symbols?
it has to be a forex one as mentioned above.

[duarteb]

Pablo Jaguanharo Carvalho Pinheiro #:
the issue seems to be with your broker. are you sure they offer all those symbols?
it has to be a forex one as mentioned above.

They do. I'm using ICMarkets and last month I had already subscribed to two different signals. The only difference I see is the server used.

I reached out to ICMarket and they say that the issue is with MT5 and I should reach out to them. MSQL5 tells me to contact the broker. I keep being bounced around..

[duarteb]

Pablo Jaguanharo Carvalho Pinheiro #:
the issue seems to be with your broker. are you sure they offer all those symbols?
it has to be a forex one as mentioned above.

Thank you, Sergey.

I had already subscribed to two other signals and didn't face any issue. One of the signal providers told me to ignore the warning but I can't even over rise it as when I still click to subscribe and make the payment, it automatically takes me to the signals' providers overview page.

[Sergey Golubev]

duarteb #:

Thank you, Sergey.

I had already subscribed to two other signals and didn't face any issue. One of the signal providers told me to ignore the warning but I can't even over rise it as when I still click to subscribe and make the payment, it automatically takes me to the signals' providers overview page.

Yes, it is the warning only, and you can ignore. It is the warning on the way as information telling to you about the "mapping" (some trades may not be copied because of "mapping").

My advice:

• accept all the syymbols in the Market Watch;
• subscribe directly from Metatrader (MT5 in your case) - https://www.mql5.com/en/forum/336422  (MT5)
• read about mapping: post #1  
• refund - do not "make an experiment" for more than 24 hours since subscription, because if something is wring so you may get refund -

Forum on trading, automated trading systems and testing trading strategies

Refund Signal subscription

Eleni Anna Branou, 2019.01.22 10:19

If you unsubscribe within 24 hours of your initial subscription, you will get an automatic full refund.

[duarteb]

Sergey Golubev #:

Yes, it is the warning only, and you can ignore. It is the warning on the way as information telling to you about the "mapping" (some trades may not be copied because of "mapping").

My advice:

• accept all the syymbols in the Market Watch;
• subscribe directly from Metatrader (MT5 in your case) - https://www.mql5.com/en/forum/336422  (MT5)
• read about mapping: post #1  
• refund - do not "make an experiment" for more than 24 hours since subscription, because if something is wring so you may get refund -

I clicked the option to allow algorithmic trading and then I was already able to subscribe. Not sure if this was the only difference between now and before.

[Eleni Anna Branou]

duarteb #:

I clicked the option to allow algorithmic trading and then I was already able to subscribe. Not sure if this was the only difference between now and before.

Allow algorithmic trading has nothing to do with signal copying, this was a coincidence.

[duarteb]

So what could it be?

I see on the Show Symbol List that I have no symbols associated with it. How can I add them?

[duarteb]

Here

[Eleni Anna Branou]

duarteb #:

Here

This is not right, your trading account shouldn't have only custom symbols.

Do you used the broker provided MT5 terminal or you use another?

Download the broker provided MT5 terminal from your broker's downloads area and login into your trading account again.