I have follower reporting that my signal is broken and his broker can't follow the orders recieving the message "skippet as no symbol found "
I have a hint that my mt5 is trading the symbol is "winz20" in "OramaDTVM-Server" and at genial the ticker is all caps "WINZ20". idk.
Can someone provide some information or could investigate this further?
ps. I have already open a service desk for this issue and the previous response was:
If the signal subscriber's broker doesn't offer the same symbol and it can't be mapped correctly, there is nothing to be done except of using another broker.
Suggest him/her alternative broker/server setups.
I have follower reporting that my signal is broken and his broker can't follow the orders recieving the message "deal #5046041 sell 1 WINZ20 at 99630 skipped as no symbol found"
Can someone provide some information or could investigate this further?
ps. I have already open a service desk for this issue and the previous response was: