My account stopped trading after 23rd Oct and I just found this issue

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My account stopped trading after 23rd Oct and I just found this issue.

I had just contacted with my broker and my broker said there's all good and let me ask to MQL5.

From my VPS side, everything looks good.

Files:
WechatIMG15.jpg  953 kb
 

Let run codes bellow then capture Message in tab Expert, paste picture you captured to here maybe I can explain why.

int OnInit(){
  EventSetTimer(1);
  bool tradePermission = MQLInfoInteger(MQL_TRADE_ALLOWED);
  bool accountTradeAllowed = AccountInfoInteger(ACCOUNT_TRADE_ALLOWED);
  bool expertTradeAllowed = AccountInfoInteger(ACCOUNT_TRADE_EXPERT);
  ENUM_ACCOUNT_TRADE_MODE accountTradeMode = AccountInfoInteger(ACCOUNT_TRADE_MODE);
  ENUM_SYMBOL_TRADE_MODE symbolTradeMode = SymbolInfoInteger(_Symbol,SYMBOL_TRADE_MODE);
  int symbolFillingMode = SymbolInfoInteger(_Symbol,SYMBOL_FILLING_MODE);
  string volMinMax = "Volume: " + SymbolInfoDouble(_Symbol,SYMBOL_VOLUME_MIN)+ " - " + SymbolInfoDouble(_Symbol,SYMBOL_VOLUME_MAX);
  
  if(tradePermission) Print("Trade Permission = TRUE");
  else Print("Trade Permission = FALSE");
  
  if(accountTradeAllowed) Print("Account trade = TRUE");
  else Print("Account trade = FALSE");
  
  if(expertTradeAllowed) Print("Expert allowed = TRUE");
  else Print("Expert allowed = FALSE");
  
  Print(EnumToString(accountTradeMode));
  Print(EnumToString(symbolTradeMode));
  switch(symbolFillingMode){
    case 1: Print("SYMBOL_FILLING_FOK"); break;
    case 2: Print("SYMBOL_FILLING_IOC"); break;
    case 3: Print("SYMBOL_FILLING_BOC"); break;
    default: Print("No identifier"); break;
  }
  
  Print(volMinMax);
  return(INIT_SUCCEEDED);
}
 
Pham Khanh Duy #:
tab Expert

Sorry for missing information.

It is a MT4 account and I don't know how to run codes.

Would you teach me?

 
Jie Fei #: Sorry for missing information. It is a MT4 account ...

Your topic has been moved to the section: MQL4 and MetaTrader 4
Please consider which section is most appropriate — https://www.mql5.com/en/forum/172166/page6#comment_49114893

 
Jie Fei #:

Sorry for missing information.

It is a MT4 account and I don't know how to run codes.

Would you teach me?

Look at the Logs: Expert & Journal:

Right mouse click => Open => Select the day it stopped => and you'll see the reasons and explanations of what happened. If you don't understand it post the lines her by copy and paste as code (Alt+S) please not as an image.

 
Jie Fei #: and I don't know how to run codes.

If you are trading manually, why are you using a VPS? Or are you perhaps following a signal?

Verify your Journal log for any error messages that may explain why trading is no longer working.

 
Carl Schreiber #:

Look at the Logs: Expert & Journal:

Right mouse click => Open => Select the day it stopped => and you'll see the reasons and explanations of what happened. If you don't understand it post the lines her by copy and paste as code (Alt+S) please not as an image.

I had restarted the MT4 program.

I can see only 9th Nov today's Expert & Journal.

May I know where to find the old Expert & Journal?

 
Fernando Carreiro #:

If you are trading manually, why are you using a VPS? Or are you perhaps following a signal?

Verify your Journal log for any error messages that may explain why trading is no longer working.

I am trading by following signal.

 
Carl Schreiber #:

Look at the Logs: Expert & Journal:

Right mouse click => Open => Select the day it stopped => and you'll see the reasons and explanations of what happened. If you don't understand it post the lines her by copy and paste as code (Alt+S) please not as an image.

I found the issued date and 1 day after.

Please refer to below.

20231024:

0 08:14:54.068 '598151': Signal - signal provider closed position #146115634 sell 1.33 EURUSD-5 at 1.06502 sl: 1.08500

0 08:14:54.068 '598151': close order #62617954 sell 1.26 EURUSD at 1.06503 sl: 1.08500 tp: 0.00000 at price 0.00000

0 08:14:54.302 '598151': order #62617954 sell 1.26 EURUSD at 1.06503 sl: 1.08500 tp: 0.00000 closed at price 1.06513

0 08:14:54.302 '598151': Signal - signal provider position #146115634 sell 1.33 EURUSD-5 at 1.06502 sl: 1.08500 closed

0 08:14:54.302 '598151': Signal - signal provider closed position #146120873 sell 1.99 EURUSD-5 at 1.06756 sl: 1.10752

0 08:14:54.302 '598151': close order #62618887 sell 1.89 EURUSD at 1.06758 sl: 1.10752 tp: 0.00000 at price 0.00000

0 08:14:54.568 '598151': order #62618887 sell 1.89 EURUSD at 1.06758 sl: 1.10752 tp: 0.00000 closed at price 1.06514

0 08:14:54.568 '598151': Signal - signal provider position #146120873 sell 1.99 EURUSD-5 at 1.06756 sl: 1.10752 closed

0 11:25:03.211 MQL5.chats: activated for 'magicfj'


20231025:

0 10:41:25.028 MQL5.chats: activated for 'magicfj'

1 11:37:10.393 '598151': Signal - different specification of symbol EURUSD-5, signal provider has maximal volume 100000.00, subscriber has 40.00

1 11:37:10.393 '598151': Signal - different specification of symbol EURAUD-5, signal provider has maximal volume 100000.00, subscriber has 40.00

1 11:37:10.393 '598151': Signal - different specification of symbol AUDCAD-5, signal provider has maximal volume 100000.00, subscriber has 40.00

1 11:37:10.393 '598151': Signal - different specification of symbol EURAUD-5, signal provider has maximal volume 100000.00, subscriber has 40.00

1 11:37:10.393 '598151': Signal - different specification of symbol EURUSD-5, signal provider has maximal volume 100000.00, subscriber has 40.00

1 11:37:10.393 '598151': Signal - different specification of symbol AUDCAD-5, signal provider has maximal volume 100000.00, subscriber has 40.00

1 11:37:10.393 '598151': Signal - different specification of symbol EURAUD-5, signal provider has maximal volume 100000.00, subscriber has 40.00

1 11:37:10.393 '598151': Signal - different specification of symbol EURUSD-5, signal provider has maximal volume 100000.00, subscriber has 40.00

1 11:37:10.393 '598151': Signal - different specification of symbol AUDCAD-5, signal provider has maximal volume 100000.00, subscriber has 40.00

0 11:37:10.393 '598151': Signal - signal provider has balance 42 745.17 USD, leverage 1:50

0 11:37:10.393 '598151': Signal - subscriber has balance 70 756.57 AUD, leverage 1:500

0 11:37:10.425 '598151': Signal - percentage for volume conversion selected according to the ratio of balances and leverages, new value 95%

0 11:37:10.425 '598151': Signal - synchronization finished successfully

0 11:37:10.722 '598151': Signal - ping to signal server 71.99 ms, to trade server 73.99 ms


20231026:

1 11:40:29.706 '598151': ping failed

0 11:41:10.301 '598151': login on GoMarkets-Real 1 through D2 (ping: 82.16 ms)

0 11:41:11.503 '598151': login datacenter on GoMarkets-Real 1 through D2 (ping: 82.16 ms)

0 11:41:12.066 '598151': previous successful authorization performed from 20.239.158.22

1 11:41:51.550 '598151': ping failed

0 11:41:51.597 '598151': auto connecting to a better access point D12 (ping is 73.32 ms)

1 11:41:53.894 '598151': datacenter connecting failed [6]

0 11:41:54.488 '598151': login on GoMarkets-Real 1 through D12 (ping: 73.32 ms)

0 11:41:55.441 '598151': login datacenter on GoMarkets-Real 1 through D12 (ping: 73.32 ms)

0 11:41:56.003 '598151': previous successful authorization performed from 185.105.191.184

1 13:31:00.799 '598151': ping failed

1 13:31:00.815 '598151': datacenter connecting failed [6]

0 13:31:04.411 '598151': login on GoMarkets-Real 1 through D10 (ping: 74.95 ms)

0 13:31:06.081 '598151': login datacenter on GoMarkets-Real 1 through D10 (ping: 74.95 ms)

0 13:31:06.879 '598151': previous successful authorization performed from 185.105.191.184

0 13:31:49.081 '598151': ping to current access point D10 is 74.76 ms



20231027:

0 11:58:26.208 MQL5.chats: activated for 'magicfj'

0 11:58:52.442 MQL5.chats: activated for 'magicfj'

0 12:01:42.505 MQL5.chats: activated for 'magicfj'


20231028:

1 12:45:29.444 '598151': connect failed [No connection]

0 12:47:17.694 '598151': login on GoMarkets-Real 1 through D9 (ping: 517.93 ms)

0 12:48:03.007 '598151': login datacenter on GoMarkets-Real 1 through D9 (ping: 517.93 ms)

0 12:48:04.054 '598151': previous successful authorization performed from 20.239.158.8

0 12:48:34.335 '598151': auto connecting to a better access point D10 (ping is 74.74 ms)

0 12:48:37.335 '598151': login on GoMarkets-Real 1 through D10 (ping: 74.74 ms)

0 12:48:41.897 '598151': login datacenter on GoMarkets-Real 1 through D10 (ping: 74.74 ms)

0 12:48:42.241 '598151': previous successful authorization performed from 20.239.158.8

1 13:25:28.944 '598151': connect failed [No connection]

0 13:25:37.272 '598151': login on GoMarkets-Real 1 through D2 (ping: 81.90 ms)

0 13:25:38.475 '598151': login datacenter on GoMarkets-Real 1 through D2 (ping: 81.90 ms)

0 13:25:38.819 '598151': previous successful authorization performed from 185.105.191.184

1 13:51:05.896 '598151': datacenter connecting failed [6]

0 13:51:06.428 '598151': login on GoMarkets-Real 1 through D2 (ping: 81.90 ms)

0 13:51:07.568 '598151': login datacenter on GoMarkets-Real 1 through D2 (ping: 81.90 ms)

0 13:51:07.928 '598151': previous successful authorization performed from 185.105.191.184

0 13:52:01.928 '598151': auto connecting to a better access point D12 (ping is 73.07 ms)

0 13:52:02.396 '598151': login on GoMarkets-Real 1 through D12 (ping: 73.07 ms)

0 13:52:03.334 '598151': login datacenter on GoMarkets-Real 1 through D12 (ping: 73.07 ms)

0 13:52:03.725 '598151': previous successful authorization performed from 185.105.191.184


20231101:

1 02:06:18.378 '598151': connect failed [No connection]

0 02:07:18.581 '598151': login on GoMarkets-Real 1 through D5 (ping: 488.74 ms)

0 02:08:21.362 '598151': login datacenter on GoMarkets-Real 1

0 02:08:28.378 '598151': login on GoMarkets-Real 1 through D8 (ping: 494.38 ms)

0 02:08:45.018 '598151': login datacenter on GoMarkets-Real 1 through D8 (ping: 494.38 ms)

0 02:08:46.096 '598151': previous successful authorization performed from 20.239.158.5

0 02:08:58.253 '598151': auto connecting to a better access point D12 (ping is 75.09 ms)

0 02:08:58.737 '598151': login on GoMarkets-Real 1 through D12 (ping: 75.09 ms)

0 02:08:59.894 '598151': login datacenter on GoMarkets-Real 1 through D12 (ping: 75.09 ms)

0 02:09:00.503 '598151': previous successful authorization performed from 185.105.191.184

1 02:34:01.143 '598151': ping failed

1 02:34:01.159 '598151': datacenter connecting failed [6]

0 02:34:04.315 '598151': login on GoMarkets-Real 1 through D10 (ping: 77.31 ms)

0 02:34:05.456 '598151': login datacenter on GoMarkets-Real 1 through D10 (ping: 77.31 ms)

0 02:34:05.909 '598151': previous successful authorization performed from 185.105.191.184


20231104:

0 10:36:31.694 MQL5.chats: activated for 'magicfj'

0 11:16:55.944 MQL5.chats: activated for 'magicfj'

0 11:26:19.711 MQL5.chats: activated for 'magicfj'


20231105:

1 00:17:36.445 '598151': connect failed [No connection]

0 00:18:51.773 '598151': login on GoMarkets-Real 1 through D8 (ping: 480.89 ms)

0 00:19:26.383 '598151': login datacenter on GoMarkets-Real 1 through D8 (ping: 480.89 ms)

0 00:19:27.508 '598151': previous successful authorization performed from 20.239.158.72

0 00:20:08.289 '598151': auto connecting to a better access point D12 (ping is 73.78 ms)

0 00:20:08.805 '598151': login on GoMarkets-Real 1 through D12 (ping: 73.78 ms)

0 00:20:18.180 '598151': login datacenter on GoMarkets-Real 1 through D12 (ping: 73.78 ms)

0 00:20:18.570 '598151': previous successful authorization performed from 20.239.158.11

1 04:59:31.899 '598151': ping failed

0 04:59:32.320 '598151': login on GoMarkets-Real 1 through D12 (ping: 73.78 ms)

0 04:59:33.336 '598151': login datacenter on GoMarkets-Real 1 through D12 (ping: 73.78 ms)

0 04:59:33.727 '598151': previous successful authorization performed from 20.239.158.27

0 05:00:18.195 '598151': ping to current access point D12 is 70.93 ms

1 06:24:51.242 '598151': connect failed [No connection]

0 06:25:48.539 '598151': login on GoMarkets-Real 1 through D8 (ping: 473.09 ms)

0 06:26:42.383 '598151': login datacenter on GoMarkets-Real 1 through D8 (ping: 473.09 ms)

0 06:26:43.492 '598151': previous successful authorization performed from 185.105.191.184

0 06:27:11.242 '598151': auto connecting to a better access point D13 (ping is 75.89 ms)

1 06:28:11.368 '598151': connect failed [No connection]

0 06:28:16.946 '598151': login on GoMarkets-Real 1 through D12 (ping: 75.67 ms)

0 06:28:17.946 '598151': login datacenter on GoMarkets-Real 1 through D12 (ping: 75.67 ms)

0 06:28:18.352 '598151': previous successful authorization performed from 185.105.191.184

0 08:24:23.493 '598151': login on GoMarkets-Real 1 through D12 (ping: 75.67 ms)

0 08:24:24.446 '598151': login datacenter on GoMarkets-Real 1 through D12 (ping: 75.67 ms)

0 08:24:24.836 '598151': previous successful authorization performed from 20.239.158.27

0 08:25:09.430 '598151': ping to current access point D12 is 72.06 ms


20231108:

1 23:12:47.273 '598151': connect failed [No connection]

0 23:13:52.852 '598151': login on GoMarkets-Real 1 through D3 (ping: 476.76 ms)

0 23:14:45.430 '598151': login datacenter on GoMarkets-Real 1 through D3 (ping: 476.76 ms)

0 23:14:46.539 '598151': previous successful authorization performed from 20.239.158.74

0 23:15:22.633 '598151': auto connecting to a better access point D12 (ping is 70.80 ms)

0 23:15:23.117 '598151': login on GoMarkets-Real 1 through D12 (ping: 70.80 ms)

0 23:15:24.164 '598151': login datacenter on GoMarkets-Real 1 through D12 (ping: 70.80 ms)

0 23:15:24.570 '598151': previous successful authorization performed from 20.239.55.149


20231109:

0 03:33:33.971 Go Trader 4 build 1380 stopped

0 03:33:43.846 Go Trader 4 build 1380 started (Go Markets Pty Ltd)

0 03:33:43.846 Windows Server 2012 R2 Standard x64, IE 11, RDP, UAC, 1 x AMD EPYC Processor (with IBPB), Memory: 1370 / 2047 Mb, Disk: 44 / 59 Gb, GMT+0

0 03:33:43.846 Data Folder: C:\Users\Administrator\AppData\Roaming\MetaQuotes\Terminal\8B5C0E7FF43AB20CD57CF12C6E514808

0 03:33:46.159 '598151': login on GoMarkets-Real 1 through D12 (ping: 70.80 ms)

0 03:33:47.299 '598151': login datacenter on GoMarkets-Real 1 through D12 (ping: 70.80 ms)

0 03:33:47.815 '598151': previous successful authorization performed from 20.239.55.149

0 03:33:48.190 '598151': Signal - 'Retirement account' for 'magicfj' subscription found, 2023.12.02 expiration, enabled

0 03:33:48.190 '598151': Signal - money management: use 95% of deposit, equity limit: 0.00 AUD, deviation/slippage: 0.5 spreads, copy SL/TP: enabled

0 03:33:48.190 '598151': Signal - connecting to signal server

0 03:33:48.378 MQL5.community: activated for 'magicfj', balance: 101.00 (frozen: 60.00)

1 03:33:48.612 '598151': Signal - different specification of symbol EURAUD-5, signal provider has maximal volume 100000.00, subscriber has 40.00

1 03:33:48.612 '598151': Signal - different specification of symbol EURUSD-5, signal provider has maximal volume 100000.00, subscriber has 40.00

1 03:33:48.612 '598151': Signal - different specification of symbol AUDCAD-5, signal provider has maximal volume 100000.00, subscriber has 40.00

0 03:33:48.612 '598151': Signal - signal provider has balance 44 008.04 USD, leverage 1:50

0 03:33:48.612 '598151': Signal - subscriber has balance 70 756.03 AUD, leverage 1:500

0 03:33:48.643 '598151': Signal - percentage for volume conversion selected according to the ratio of balances and leverages, new value 95%

0 03:33:48.643 '598151': Signal - synchronization finished successfully

0 03:33:48.924 '598151': Signal - ping to signal server 69.46 ms, to trade server 71.46 ms

0 03:33:52.317 MQL5.chats: activated for 'magicfj'

0 03:34:21.324 '598151': ping to current access point D12 is 72.87 ms

0 05:36:44.686 '598151': login on GoMarkets-Real 1 through D12 (ping: 72.87 ms)

0 05:36:45.624 '598151': login datacenter on GoMarkets-Real 1 through D12 (ping: 72.87 ms)

0 05:36:46.124 '598151': previous successful authorization performed from 20.239.157.254

0 05:37:29.702 '598151': auto connecting to a better access point D10 (ping is 74.67 ms)

0 05:37:32.843 '598151': login on GoMarkets-Real 1 through D10 (ping: 74.67 ms)

0 05:37:33.983 '598151': login datacenter on GoMarkets-Real 1 through D10 (ping: 74.67 ms)

0 05:37:34.343 '598151': previous successful authorization performed from 185.105.191.184

0 10:06:58.457 Automated trading enabled

0 10:07:51.599 Go Trader 4 build 1380 stopped

0 10:10:19.849 Go Trader 4 build 1380 started (Go Markets Pty Ltd)

0 10:10:19.849 Windows Server 2012 R2 Standard x64, IE 11, RDP, UAC, 1 x AMD EPYC Processor (with IBPB), Memory: 1014 / 2047 Mb, Disk: 44 / 59 Gb, GMT+0

0 10:10:19.849 Data Folder: C:\Users\Administrator\AppData\Roaming\MetaQuotes\Terminal\8B5C0E7FF43AB20CD57CF12C6E514808

0 10:10:24.838 '598151': login on GoMarkets-Real 1 through D10 (ping: 74.67 ms)

0 10:10:26.147 '598151': login datacenter on GoMarkets-Real 1 through D10 (ping: 74.67 ms)

0 10:10:26.665 '598151': previous successful authorization performed from 185.105.191.184

0 10:10:27.252 '598151': Signal - 'Retirement account' for 'magicfj' subscription found, 2023.12.02 expiration, enabled

0 10:10:27.252 '598151': Signal - money management: use 95% of deposit, equity limit: 0.00 AUD, deviation/slippage: 0.5 spreads, copy SL/TP: enabled

0 10:10:27.252 '598151': Signal - connecting to signal server

0 10:10:27.408 MQL5.community: activated for 'magicfj', balance: 71.00 (frozen: 30.00)

0 10:10:27.674 MQL5.chats: activated for 'magicfj'

1 10:10:27.768 '598151': Signal - different specification of symbol EURAUD-5, signal provider has maximal volume 100000.00, subscriber has 40.00

1 10:10:27.768 '598151': Signal - different specification of symbol EURUSD-5, signal provider has maximal volume 100000.00, subscriber has 40.00

1 10:10:27.768 '598151': Signal - different specification of symbol AUDCAD-5, signal provider has maximal volume 100000.00, subscriber has 40.00

0 10:10:27.768 '598151': Signal - signal provider has balance 44 008.04 USD, leverage 1:50

0 10:10:27.768 '598151': Signal - subscriber has balance 70 756.03 AUD, leverage 1:500

0 10:10:27.825 '598151': Signal - percentage for volume conversion selected according to the ratio of balances and leverages, new value 95%

0 10:10:27.825 '598151': Signal - synchronization finished successfully

0 10:10:28.108 '598151': Signal - ping to signal server 70.07 ms, to trade server 72.07 ms

0 10:11:07.864 '598151': auto connecting to a better access point D12 (ping is 73.44 ms)

0 10:11:08.911 '598151': login on GoMarkets-Real 1 through D12 (ping: 73.44 ms)

0 10:11:09.947 '598151': login datacenter on GoMarkets-Real 1 through D12 (ping: 73.44 ms)

0 10:11:10.413 '598151': previous successful authorization performed from 185.105.191.184

0 10:13:46.217 Automated trading disabled

3 10:13:46.217 Automated trading disabled because the account has been changed

0 10:13:46.630 '598151': login on GoMarkets-Real 1 through D12 (ping: 73.44 ms)

0 10:13:47.931 '598151': login datacenter on GoMarkets-Real 1 through D12 (ping: 73.44 ms)

0 10:13:48.947 '598151': previous successful authorization performed from 185.105.191.184

0 10:16:52.725 Automated trading enabled


Today, I tried to enable Automated trading.

As I recall, following signal no need enable Automated trading.

So, I disabled it now.

In log file, it showed I enabled Automated trading but now it is disabled.

I think it is as nornal setting.

And from the log file, I can see the problem occurred at 20231025.

May I know the reason?

Is it from broker?



 

My broker said it is MQL5 server problem since it changed symbol code.

Because symbol code change, the signal can't follow.

Is it the reason?

How to solve?

 
Jie Fei #: My broker said it is MQL5 server problem since it changed symbol code. Because symbol code change, the signal can't follow. Is it the reason? How to solve?

If the broker changed their symbol names or specifications, making them incompatible with the signal, then it is a broker issue, not a MetaQuotes issue.

There is no direct solution in this case. You will either have to use a different broker or use another signal.

When symbol specifications are too different, then following a signal becomes quite difficult.

This is the reason why it is recommended that one follows signals using the same broker and same account type as the signal.

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