How to Subscribe to a MT5 Signal - page 3

 
TheCustomer:

Yes, always with username and never with email.


What else can I try?

I've logged into the account on the broker's terminal and MT5's & stop/start VPS & migrated settings on both terminals.


(thanks for your quick reply!)

What do you mean both terminals?

You can't 1 signal subscription in 2 MT5 terminals.

Post some screenshot of your problem please.

 
Eleni Anna Branou:

What do you mean both terminals?

You can't 1 signal subscription in 2 MT5 terminals.

Post some screenshot of your problem please.

ICMarkets have a terminal; MT5 has a terminal. I can log into the my account on either (but I don't log into both at the same time)

They both show the same status - old signal is unsubscribed, new signal sub doesn't show


I only have one signal sub.

 
JOurnal: 2020.08.26 17:36:06.310 Signal 'xxxx45': subscription not found

 
TheCustomer:
JOurnal: 2020.08.26 17:36:06.310 Signal 'xxxx45': subscription not found

Are you sure you have an active signal subscription here?

https://www.mql5.com/en/signals/subscriptions

If yes and you are making all the steps mentioned in the first post of this topic and doesn't work, contact the Service Desk.

I would like to see your Community tab and your Signals settings on a screenshot though.




 
screenshot - top right, sub confirmation
Files:
 

:=)

Files:
 
I've done this before and it worked perfectly...
 
TheCustomer:
I've done this before and it worked perfectly...

Signal subscription is per trading account.
So, check your Metatrader - the Metatrader should be connected with the trading account which you are using for subscription.

 
TheCustomer:
screenshot - top right, sub confirmation

You have a: 'financial operations are limited' message on your account, probably that is the reason of your issue, contact the Service Desk.

I also said I want to see your subscriptions page here: https://www.mql5.com/en/signals/subscriptions

The message that you've subscribed succesfully doesn't mean that you have an active subscription right now!

 
the issue was there before the Finace block was raised
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