subscription to a signal

 
Hallo i have subscribed and all is active.
he have placed trades on his own account but i didn`t get them.
can someone tell me why i don`t get them trades copied on my mt4 
 
Goldie64:
Hallo i have subsribed and all is active.
he have placed trades on his own account but i didn`t get them.
his name is  Evgenii Kuznetsov  
can someone tell me why i don`t get them trades copied on my mt4 

Make sure you've completed all the steps here: https://www.mql5.com/en/forum/189731

If you still don't copy, you must have done something wrong.

 
Eleni Anna Branou:

Make sure you've completed all the steps here: https://www.mql5.com/en/forum/189731

If you still don't copy, you must have done something wrong.

hello Eleni

My signal have the status active   but if i go to tools and signals i can`t click no boxes anymore    it says not connected and every box we clicks is now emmpty and can`t click it again
how can we resolve this
we have payed the seller and it says its actif.

actief
ICMarkets-Live04
576014
2019.07.21 22:52
2019.08.21 22:52

 
Goldie64:
hello Eleni

My signal have the status active   but if i go to tools and signals i can`t click no boxes anymore    it says not connected and every box we clicks is now emmpty and can`t click it again
how can we resolve this
we have payed the seller and it says its actif.

actief
ICMarkets-Live04
576014
2019.07.21 22:52
2019.08.21 22:52

You have to follow the above steps very carefully and make sure you've been logged into your MQL5 account in MT4/5 >> Tools >> Options >> Community tab, first.

 
Ja i now but how can i again fill in the fields under tools??
i can`t fill them in again   but my subcribtion is active
 
Goldie64:
Ja i now but how can i again fill in the fields under tools??
i can`t fill them in again   but my subcribtion is active

Sure you can setup your signal subscription again, as long as you logged into your MQL5 community account.

After you setup your signal subscription again, you need to synchronize with your MQL5 VPS again, in order the changes to take effect.

I think you haven't taken the time to look carefully step by step my instructions.

 
I would like to subscribe to Deepblue but was unable to and encountered some error message. After some tries, i realised that i accidentally click on vedanta group and the system subscribe me to Vedanta Group. Please advise how can i remove my subscription from Vedanta Group and transfer my subscription to Deepblue ? Thanks
 
gekmui:
I would like to subscribe to Deepblue but was unable to and encountered some error message. After some tries, i realised that i accidentally click on vedanta group and the system subscribe me to Vedanta Group. Please advise how can i remove my subscription from Vedanta Group and transfer my subscription to Deepblue ? Thanks

I do not think you can transfer the subscription from one signal provider/signal to an other one.
But there are some refund options: read post

---------------- 

How to Subscribe to MT4/MT5 Signal
https://www.mql5.com/en/forum/189731
  (MT4)
https://www.mql5.com/en/forum/336422
  (MT5)

Can I refund a signal that i have'nt use yet
Can I refund a signal that i have'nt use yet
  • 2017.03.27
  • www.mql5.com
I've subscribed mt4 signal for next 3 months and when 30/4/2017 signal will be 2 month left...
 
HI, if i were to unsubscribed to a signal within 24 hours, will the refund be back to the wallet automatically ?
 
gekmui:
HI, if i were to unsubscribed to a signal within 24 hours, will the refund be back to the wallet automatically ?

Yes.

Reason: