Unable to subscribe to a signal

[Olaniyi Matthew Olaleye]

Can someone help me?  

I need to subscribe to signal but I could not do it through my FxPro MT4 platform.  I saw the signal there and clicked on it but it was not subscribing.  There is money in my mql5 account for the subscription.

[Sergey Golubev]

It should be some error or message to be written in Metatrader journal.
Indicating the reason about why you can not subscribe so find this message and try too fix it by yourself (if possible).

Make sure that your Metatrader 4 is in the latest version/build, and make sure that you are not using old version of Windows.

And check the subscription procedure (in case you missed something):

How to Subscribe to MT4 Signal - the instruction
https://www.mql5.com/en/forum/189731  (MT4)

[Olaniyi Matthew Olaleye]

Olaniyi Matthew Olaleye:

Can someone help me?  

I need to subscribe to signal but I could not do it through my FxPro MT4 platform.  I saw the signal there and clicked on it but it was not subscribing.  There is money in my mql5 account for the subscription.

Sergey Golubev #:
It should be some error or message to be written in Metatrader journal.
Indicating the reason about why you can not subscribe so find this message and try too fix it by yourself (if possible).

Make sure that your Metatrader 4 is in the latest version/build, and make sure that you are not using old version of Windows.

And check the subscription procedure (in case you missed something):

How to Subscribe to MT4 Signal - the instruction
https://www.mql5.com/en/forum/189731  (MT4)

Thanks for your reply.  There's error message in the journal which "Signal: failed payments methods (send request failed [12002]) [0]

[Eleni Anna Branou]

Olaniyi Matthew Olaleye #:

Thanks for your reply.  There's error message in the journal which "Signal: failed payments methods (send request failed [12002]) [0]

Deposit the necessary money into your MQL5 account first and then use the MQL5 way of payment during the subscription procedure.

https://www.mql5.com/en/users/nymatt2838/accounting/choosein

[Olaniyi Matthew Olaleye]

Eleni Anna Branou #:

Deposit the necessary money into your MQL5 account first and then use the MQL5 way of payment during the subscription procedure.

https://www.mql5.com/en/users/nymatt2838/accounting/choosein

The signal is $30 and I deposited $45 which has reflected in my MQL5 account

[Sergey Golubev]

Olaniyi Matthew Olaleye #:

Thanks for your reply.  There's error message in the journal which "Signal: failed payments methods (send request failed [12002]) [0]

It is about error 12002 -

Forum on trading, automated trading systems and testing trading strategies

error message Notifications: failed send request [0] receive response failed [12002]

Alain Verleyen, 2021.02.18 19:53

Error 12002 means an Internet timeout, this is nothing related to MT4 or MT5 but an Internet connection issue to some server.

Manage the error in your code and act accordingly.

And you (your Metatrader) can not connect to pay for the following reasons:

• your antivuris/firewall is blocking the access;
• you are having very old build of Metatrader;
• your Windows version is old and non-supported anymore;
• you are using external VPS which was blocked from the Market;
• any other reason.