Can't find Service Desk

[Riccardo Nati]

Hi guys,

I'm new and I tried yesterday to purchase a copy signal subscription.

I got a message "Financial operations are limited. Please contact our technical support team".

When i click on the technical support team an error shows up "404:Page does not exist".

I tried to search on the left side of the profile page but nothing is shown reporting "Service Desk".

I have a little bug image next to the messages (You can see that in the attached file) but when I click there the same error shows.

I just wanted to be freed from the financial limitation, how can I do this?

Thanks

[Riccardo Nati]

I can't even register as a seller sending my documents. (Screen in the attached files)

Do you have any advice?

[Sergey Golubev]

You registered yesterday on the forum, and you want to become a seller today?

---------------

[Riccardo Nati]

No, I just thought that would verify my account! I just want to purchase a signal copy but my Financial operations are limited :)

Do you have any advice?

[Sergey Golubev]

The service desk is here on this link.

But I can not have any advice concerning "Financial operations are limited" because there are many situations (incl automated ones) which may lead to this limitation.
I think - it is the temporary message ... means: wait ...
I do not have any other advice sorry.

[Riccardo Nati]

Thanks! I tried to contact them there but this is the reply:

Support Team

2019.01.18 12:53

Status: Unapproved → Closed

Dear user,

Thank you for submitting your request. However, please note that we accept only payment related issues via Service Desk. For any technical questions and suggestions, please use the forum.

MQL5 Support

I'm kinda confused

[Sergey Golubev]

So, you should wait anyway (because no one knows why it was limited).
But as I remember - this is the temporary situation.

[Riccardo Nati]

Thank you! :) 

[HLDSYD]

Hi,

I have registered with a Signal on MT5, the first few days were ok with copying then it suddenly stop copying with some messages shown on the Journal as per attached?
Is it because of the recent change in ICMarkets for their symbols that adding the suffix .a after the normal symbol for example EURUSD.a ?

Thanks

[Keith Watford]

HLDSYD:
Hi,

I have registered with a Signal on MT5, the first few days were ok with copying then it suddenly stop copying with some messages shown on the Journal as per attached?
Is it because of the recent change in ICMarkets for their symbols that adding the suffix .a after the normal symbol for example EURUSD.a ?

Thanks

https://www.mql5.com/en/forum/368359