Problem to connect MQL5 account on MT4 - page 3

[Joebar]

nothing on the log file

[Joebar]

it's exactly as if I had manually closed MT4 and opened again

[Sergey Golubev]

I think - it may be something with VPS ...
Anyway, I just hope that some other people can help (because it may be something with Windows logs checking, DEP or any) ...

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By the way, if you open MetaQuotes-Demo account on same Metatrader so is it same issue?
Because we can open many trading (live or demo) accounts using just one Metatrader instalce for example.

[Aytugan Khafizov]

Please try below actions:

1) Close all terminals - MT4 and MT5

2) Delete folder C:\Users\USERNAME\AppData\Roaming\MetaQuotes\Terminal\Community

3) Launch terminal and log in into MQL5

P.S. You can reach "Community" folder through "File => Open Data Folder" terminal's menu, and go to parrent folder.

[Joebar]

thank you

that's what I already did.

This allows me to run MT4 again, but if I reconnect to my MQL5 account the problem comes back immediately.

Then the MT4 platform closes

[Aytugan Khafizov]

Try to delete profiles and history folders from terminal's folder (C:\Users\<USERNAME>\AppData\Roaming\MetaQuotes\Terminal\<SOME_RANDOM_DIGITS_AND_LETTERS>)

[Agung Siswanto]

Hi..

I got the same problem here. I think we had been blocked by the MQL5 system.
Here is my situation:
I use a disk less system CPU, booting from server CPU.  Every time i use MT4 platform, i must download and install it. Few days ago i bought a robot n run it. After several using, i got blocked like you. I read the:

Rules of Using the Signals Service

https://www.mql5.com/en/signals/rules

article:

VII. Termination of Service without Prior Notice in Case of Serious Violations of Terms of Use

I think the system recognize me, using disk less system CPU, as a violation to the agreement.

And now I'm trying to contact MQL5, https://www.mql5.com/en/forum/628,  there maybe can solve my problem.

Thank you

[Sergey Golubev]

Agung Siswanto:

Hi..

I got the same problem here. I think we had been blocked by the MQL5 system.

...

I do not think so.
Because the banning from the forum or the services are very different from the banning from trading (you can trade with being banned from everything).

[Joebar]

I do not understand.

I did not violate any MQL5 rule?

I bought EAs, subscribed to signals, but I am not a signal provider or anything.

I do not understand why I would be stuck .....

[Joebar]

I am not banned, my account is not blocked and I have no problem at this level