Service desk

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3511049
24
3511049  
Please assist I am new here, i wish to access Service Desk
vghanem
76
vghanem  
me too. my vps is not working
Sergey Golubev
Moderator
106702
Sergey Golubev  

Forum on trading, automated trading systems and testing trading strategies

Service Desk request: Wrong signal flags

Rashid Umarov, 2018.10.25 09:16

I answered you here.

Please note that Servicedesk now  accept only payment related issues. For any technical questions and suggestions, please use the forum.

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Forum on trading, automatic trading systems and testing of trading strategies

The "Service Desk" section disappeared

MetaQuotes Software Corp. , 2018.08.09 12:56

Technical questions are now only through the forum.

The effect of the scale of user questions on all occasions hinders the work of our company. We turn to full automation MQL5.community 

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Some important official information related to Freelance -

Automation of MQL5.com services  -

Forum on trading, automated trading systems and testing trading strategies

Automation of MQL5.com services

MetaQuotes Software Corp., 2018.09.07 20:22

The MQL5.community continues to develop, and we are happy to see the number of members and service users growing. However, we are no longer able to moderate Market, Code Base and Freelance manually — this requires a lot of resources from our company. Therefore, we decided to provided maximum automation for the community processes, which require the help of service moderators.

We are working hard on the automation, and have already released the following updates:

  • Codes in the Code Base are now published without a moderator. Prepare a description of your MQL4/MQL5 example, add good screenshots sized no more than 750x500 pixels and submit your code for verification. After a successful automated testing, it will be immediately published in the Code Base, and an appropriate announcement will be added on the forum. 
  • Freelance now allows parties to solve certain types of force majeure situations, enabling the Developer and the Customer to come to an agreement without Arbitration. We have added required commands directly to the current order page.



    If an issue cannot be solved, parties can still request Arbitration from the service moderators. In the future, we also plan to automate such cases.

  • Publishing of Products in the Market has been fully automated. Now the author needs to fill in all the necessary fields and pass through automated checks, after which the Product will be instantly published in the Market. Now, authors can easily edit Product descriptions, release updates or temporarily remove Products from the Market showcase to fix errors. It can be done faster now, as Sellers do not have to wait for moderation.
  • The automation will not affect Product quality control: users can complain on Products, which violate the Market rules:
    • The Product must not:
      • guarantee, promise or hint at profits through the Product name, logo, screenshots or description;
      • contain words and expressions in superlative degree relating to Product features or the underlying concept;
      • present trading strategy backtest results as real trading results, whether expressly or implicitly;
      • contain links to external resources to be used as a description;
      • contain flashy/immodest titles of description sections or Product names;
      • use images of money or valuables in any form;
      • use any pictures of non-aesthetic nature as a Product icon or screenshots.
      The Product shall be described in a calm manner using simple clear sentences without slang and abbreviations.
    • The Seller shall not sell or distribute any harmful products through the Market service.
    • The Seller shall not integrate and apply any third-party sales, accounting, license control and update management systems (including the ones using WebRequest features) in Products.
    • The Seller shall not collect users' personal data by means of Products or implement additional custom limitations on the functionality of MQL4/MQL5 applications.
    • The Seller shall not publish multiple copies of Products, which are based on the same idea and differ only in input parameter settings, symbols, and/or timeframes. Creation of similar Products having slightly changed descriptions and/or design shall be considered as spam and lead to the removal of all detected copies from the Market showcase, while the Seller shall be banned from all paid MQL5.com services.

    We believe that control by the MQL5.community members will be as effective as the manual Product moderation.

  • Verified User status will also be provided in the automated mode. At the current stage, a user instantly receives an appropriate message in case of providing inaccurate data.
These are the first steps towards the automation of our processes. We are reviewing all of our services in order ensure convenience and simplicity of use for the active members of the MQL5.community.

Useful links:

  1. Frequently Asked Questions about the Signals service
  2. Use tips in the Freelance service!
  3. The checks a trading robot must pass before publication in the Market
  4. Tips for an Effective Product Presentation on the Market

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The service desk link may be used on the following page: https://www.mql5.com/en/contact

Contact Us
Contact Us
  • www.mql5.com
Contact the technical support or the web site administrator. Here you can write your messages and see the history of your requests even if you are not registered on the web site. All messages are private and available only to you.
Sergey Golubev
Moderator
106702
Sergey Golubev  

The service desk is working for financial issues only.
"VPS is not working" is the technical issue so the service desk is not work with it.

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You can use the forum thread (this thread : VPS not working) to describe the issue -

  • and the users may help (in case it is not global issue related to the sevice in general),
  • or your posts/description will be sent to admins for fixing the service issue (in case it is global servbice issue related to the VPS service in general).

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Forum on trading, automated trading systems and testing trading strategies

EA on VPS not executing orders

Sergey Golubev, 2018.10.29 19:34

You can check log files (two log files) just to understand about what was happenedVirtual Platform Logs (log files will be necessary in any way).
...
vghanem
76
vghanem  
so which department in MQL5 handles VPS issues?
Sergey Golubev
Moderator
106702
Sergey Golubev  
vghanem:
so which department in MQL5 handles VPS issues?

The sercvice desk is used for financial issues now.
So, the technical issued should be reported on the forum.

But, anyway, the words "my VPS is not working" - means nothing in technical point of view.

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Did you look at logs?
because it should be writted there about what is working and what is not.
But, anyway, the words "my VPS is not working" - means nothing in technical point of view.
It should be log files just to see/read about.

Working with the Virtual Platform - Virtual Hosting for 24/7 Operation - MetaTrader 5
Working with the Virtual Platform - Virtual Hosting for 24/7 Operation - MetaTrader 5
  • www.metatrader5.com
The rented virtual server status can also be easily monitored from the trading platform. The context menu of the server in the Navigator window allows you to: Details Details CPU, RAM and Hard Disk Virtual Platform Logs In the newly opened log window, you can set a piece of text the journal entries are to be filtered by and a desired interval...
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