I am not able to use the Cloud Network service. I deposited money and enabled the servers, they are ready but don't work. Why? The service desk doesn't answer me. I waited for hours and nothing happened...
As far as I know - there are some limiations concerning 32-bit terminals, VPS and more - for example:
Forum on trading, automated trading systems and testing trading strategies
All (not yet) about Strategy Tester, Optimization and Cloud
Sergey Golubev, 2017.09.20 06:49
And this is something which may be important for example:
MetaTrader 5 Help → MQL5 Cloud Network → How to Participate - Restrictions of Participation on MQL5 Cloud Network
There are several limitations of participation on MQL5 Cloud Network:
Sergey Golubev, 2017.09.19 08:45
Some discussion threads which may help to newbies:
MetaTester Agents won't start to work
Myql agent manager
So, I am suggesting to you to read this small summary to find the decision for your case -
MetaQuotes should nothing ... they provided a lot of information ... so you can read and estimate your situation about.If you deposited money to MQL5 account 'mistakenly' so you can ask to refund using the service desk (as far as I know - they are making refunds (allow withdrawal) in some cases).