MQL4 Market: failed to get list of user products [403]

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tranthanhnam
36
tranthanhnam  

Hi all, I have a terminal MT4 running on window 10, but when I login or go to market tab, the terminal window always refresh and in journal tab displays "MQL4 Market: failed to get list of user products [403]".
Any one can help me?

tranthanhnam
36
tranthanhnam  
tranthanhnam:

Hi all, I have a terminal MT4 running on window 10, but when I login or go to market tab, the terminal window always refresh and in journal tab displays "MQL4 Market: failed to get list of user products [403]".
Any one can help me?

any idea can help me?

Sergey Golubev
Moderator
106148
Sergey Golubev  
Ken Ching
208
Ken Ching  
tranthanhnam:

Hi all, I have a terminal MT4 running on window 10, but when I login or go to market tab, the terminal window always refresh and in journal tab displays "MQL4 Market: failed to get list of user products [403]".
Any one can help me?

Did you get this fixed? I have run my terminal on a vps and run by window 10 too.. I don't know how do fix it

Ken Ching
208
Ken Ching  

Try this solution:

Add https://*.mql5.com address to Trusted Sites in Internet Explorer and set the lowest security level for this zone.

then try next:

1. File - Open Data Folder. Click on Terminal - Community.

2. Please close the terminal.

3. Delete all *.dat files from C:\Users\%USERNAME%\AppData\Roaming\MetaQuotes\Terminal\Community\ folder.

4. Start the terminal and try once again.


Open data folder and go to Terminal folder:


If you couldn't find Community\folder or look like below attached screenshot:

 Please uninstall ALL your MT4, delete ALL the MetaQuotes files, then reinstall it till you see the folder.


Hope this help!

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