Ok thks for your advice. Anyway, what does your experience says about this? Is it usual? Can traders do anything else? It is the second time I experienced this and I start feeling a bit stupid.
I've experienced it several times, in MT5 environments and in non-MT5 environments. It is as if machines don't work as expected in FX world.
From my perspective and with some basic statistics it follows that there is a tacit agreement regarding this situation.
would you please see this :
Broker's ; Are they with "zero-sum game" or "try their best" going to turn the market towards ?
Broker's ; Are they with "zero-sum game" or "try their best" going to turn the market towards ? - page 2
I don't experienced it personally, but from what I read, it's very common practice for brokers, for MT4 and MT5. It's an easy way to get rid of a complain.
Of course, you can change to another broker, but the doesn't help much if you have an important issue. The best thing to do I think, is firstly to assure you that it's not related to the platform, by asking here or on Service Desk. And then to insist by your broker to resolve the issue.
There is also regulatory organization, but I don't know much about these.