Hello Steffen,

Thank you for your feedback and for bringing this issue to our attention.

The code of Trade Manager for MT5 is optimized to work smoothly within the MetaTrader 5 environment. It’s true that Trade Manager is a powerful and feature-rich tool that manages trades and performs many operations in the background, so it does require some system resources. However, it should not significantly slow down the platform or cause delays when switching timeframes.

One possible cause of the slowdown might be the use of multiple other indicators running at the same time — especially if some of them are not well-optimized. In such cases, Trade Manager may not get the minimal system resources it needs to function smoothly.

We recommend contacting our technical support team at:
https://www.investsoft.eu/contact
We’ll be happy to take a closer look at how Trade Manager runs on your machine and help identify the source of the issue.

Best Regards,
InvestSoft Team

Hi,

I have been using your Trade Manager EA on MT4 and just rented the one for MT5 but whenever I click to place a trade after entering the parameters in the EA it doesn't execute! I already enabled 'Algo Trading' yet nothing is showing up. Can you please tell me what I am doing wrong?

Hi,

Thank you for reaching out and for using our Trade Manager on both MT4 and MT5.

If trades are not being executed even after enabling Algo Trading, it's possible that some additional settings in MetaTrader 5 still need to be adjusted. MT5 has more security and permission layers than MT4, and these settings can sometimes prevent expert advisors from placing orders.

To help you configure everything correctly, please contact our technical support via the form at:
https://www.investsoft.eu/contact

We’ll guide you step-by-step on what needs to be enabled or changed so you can start trading with the Trade Manager EA on MT5 without issues.

Best Regards,
InvestSoft Team

Thanks for the update. In that case, please get in touch with our technical support team through the contact form on our website: https://www.investsoft.eu/contact. Once we have your contact details, we can arrange a Zoom session to take a closer look at your setup and help resolve the CPU usage and usability issues you're experiencing with the Trade Manager.

Looking forward to assisting you further.

Best Regards,
InvestSoft Team

Hi,

What's new in ver. 3.50:

• added Equity control feature - allows setting a profit or loss limit, defined either as a percentage of the account balance or as a fixed value in the account currency. Once the limit is reached, all trades are automatically closed.
• enabled support for negative percentage (%) values in Break Even and Trailing Stop functions.
• implemented new label tags on Open, Stop, and Target lines to display full-point precision (no decimal values), useful for instruments like XAUUSD, DAX, US30 etc.
• added a visual warning when lot size calculation issue detected - the lot size field background color in the main panel turns red.

More info about changes you can read here: 

https://investsoft.eu/blog/index.php/2025/05/06/trade-manager-mt5-mt4-whats-new-in-ver-3-50/

If you have any questions, please contact our technical support at https://www.investsoft.eu/contact. We are glad to reply to all your questions.

Best Regards,

InvestSoft Team

Ich kann das Produkt nur Empfehlen und der Support ist Weltklasse.

Ich hatte ein Problem und Dennis vom Support Team hat mir sofort geholfen.

1 A Support

I highly recommend the product, and the support is world-class. I had a problem, and Dennis from the support team helped me immediately. Top-notch support

Vielen Dank für das tolle Feedback! 🙏

Es freut uns sehr zu hören, dass du mit dem Produkt und unserem Support.

Wir sind jederzeit für dich da.

Thank you so much for the great feedback! 🙏
We’re really happy to hear that you’re satisfied with both the product and our support.
We’re always here to help you.

Best Regards,
InvestSoft Team

Hi,

Yes, it is possible to scale the size of the Risk/Reward lines (Open/Stop/Target) individually — including adjusting font sizes and bar thickness — without scaling the entire trading panel.

To get detailed instructions on how to do this, please contact our support team using the contact form at: https://www.investsoft.eu/contact

We’ll be happy to guide you step by step.

Best Regards,
InvestSoft Team

Hi, I wanted to know if it's possible to activate an option that displays the partial and breakeven lines on the chart once we've entered the market. How does the long entry line appear in green, for example?

On the other hand, in the risk reward section, I do see the partial TP, but I can't find the option to show the breakeven line.

If these options exist, could you tell me which section of the settings they are in? I've searched both the platform and the user guide on your website but haven't been able to find it.

Thank you very much!! (Very good tool, I'm delighted with the options and how it works <3)

Hi,

Thank you so much for your kind words and support. It truly means a lot and keeps us motivated to keep improving the tool.

Regarding your question: the option to show break-even and trailing stop lines on the chart is something we’re currently working on. At the moment, these lines aren’t visible yet.

It’s a bit more complex to implement because our Trade Manager supports advanced features like multi-level Breakeven and multi-level Trailing Stop logic, so we want to make sure the visualization is clear and consistent across all possible configurations.

We definitely plan to add this feature — though we’re not sure if it will be included in the very next version or the one after that, since we’re also preparing a few other exciting updates that we want to release soon.

As always, once the feature is ready, we’ll include it in a future update.

Thanks again for your support and for being part of our community.

Best regards,

Janusz
InvestSoft

Hi, 

i'm having an issue with this EA pair GBPJPY pair, error in the Experts says "Forex Trade Manager MT5 (GBPJPY,M5) Can't read quotation for any symbol: JPYUSD., GBPUSD., USDJPY., USDGBP.."

with this error the Lot calculation isn't working when i put the risk %. 

How can this be fixed

Hi,

The error you're seeing – "Can't read quotation for any symbol: JPYUSD., GBPUSD., USDJPY., USDGBP." – usually means that some of these currency pairs are not available in your Market Watch.

To fix this add to Market Watch in MT5 at least one of the mentioned pairs (e.g. USDJPY or GBPUSD ) by right-clicking and choosing "Show All" or manually searching for them and selecting "Show".

Once one of these pairs is available, the lot size calculation based on risk % should work correctly.

Another possible reason is the automatic detection of symbol prefixes/suffixes. Try toggling this option on or off in the Trade Manager settings, depending on your broker’s symbol naming.

If the issue still persists, please reach out to our technical support at https://www.investsoft.eu/contact – we’ll be happy to guide you through the correct setup.

Best regards,
InvestSoft Team

Ooh great, the automatic detection of symbol fixed the issue.. Thanks very much

You're very welcome. 😊
Glad to hear the automatic symbol detection solved it. Let us know if you need anything else or have more questions.

Best regards,
InvestSoft Team

Hi,

Thanks for your message.

The Trade Manager works with all symbols available in MetaTrader — not just currency pairs like EURUSD.
If you're experiencing issues on other symbols or the template doesn't appear as expected, it’s most likely a matter of configuration.

To get everything sorted out quickly, please contact our technical support at: https://www.investsoft.eu/contact
We’ll help you step by step to set everything up properly and explain any features or settings that might be unclear.

We’re here to help and make sure everything runs smoothly for you.

Best Regards,
InvestSoft Team