Hello

i see this product " Robot Xauusd Mt5 Trend Scalper Autotrading " 

• XAUUSD scalping (MT5), optimized for M1

• Min deposit usd 2000 or Cents 2000

• Leverage 1:1000, 0.01 lot

better use RAW account like IC Markets, Tickmill or Exness

then find near vps with broker account

test first then tell me

Just bought you algo, it's 7hrs+ and you algo is not taking trades.

Kindly reply.

Hello,

Thank you for your message and for purchasing our EA.

We have received your report regarding the EA not taking trades after running for several hours. Thank you for bringing this to our attention.

We are forwarding this information to our technical team/engineer for immediate review and verification. Once the checking process is completed, we will update you as soon as possible with our findings or further instructions if needed.

We appreciate your patience and cooperation while we investigate this matter.

Hi Mubarak, thanks for your message.

Please contact me via MQL5 private message (Inbox/Chat) so I can help you quickly. Also, please send screenshots of:

1. Experts tab (any error messages)

2. Journal tab (same time as you attached the EA)

3. The chart where the EA is attached (so I can see the inputs and smiley face)

4. Your Account/Trade tab (balance/equity/free margin)

And tell me these details:

• Broker name + server (example: “ICMarketsSC-Live…”)

• Symbol name you attached the EA to (XAUUSD / GOLD / XAUUSDm / etc.)

• Timeframe used

• MT5 build number (Help → About)

• Did you enable Algo Trading and allow AutoTrading in EA settings?

• Are you using a VPS or local PC?

Once I have the screenshots + details, I can identify the exact reason (permissions, symbol name, trading mode, settings, or broker restrictions) and guide you step-by-step.