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Maurizio Lucini  
Hi Tran Vinh Vu, I have a big problem. I rented AI SWING for a month and downloaded it properly. When I drag it onto the XAUUSD H1 chart, everything seems fine. However, when I press OK at the end of the configuration, the blue icon in the top left disappears, as if the license has expired. This is absurd, as I have 30 days of rental from today.
Please, let's solve the problem immediately.
Maurizio Lucini  
Maurizio Lucini #:
Hi Tran Vinh Vu, I have a big problem. I rented AI SWING for a month and downloaded it properly. When I drag it onto the XAUUSD H1 chart, everything seems fine. However, when I press OK at the end of the configuration, the blue icon in the top left disappears, as if the license has expired. This is absurd, as I have 30 days of rental from today.
Please, let's solve the problem immediately.

ERRORE CODE 1

Arquivos anexados:
AI_SWING_ERROR_CODE_1.png  28 kb
Tran Vinh Vu  
Maurizio Lucini #:

ERRORE CODE 1

Please and follow setup section. add url api.vuecs.com


Maurizio Lucini  
Tran Vinh Vu #:

Please and follow setup section. add url api.vuecs.com


Done but the error code 1 remains
Arquivos anexados:
vuecs.com.png  54 kb
Tran Vinh Vu  
Maurizio Lucini #:
Done but the error code 1 remains

https://vuecs.com is not correct. you need to add api.vuecs.com. please check the image 


Maurizio Lucini  
Tran Vinh Vu #:

https://vuecs.com is not correct. you need to add api.vuecs.com. please check the image 


TUTTO OK GRAZIE E' IN REALE E LO STO PROVANDO

Maurizio Lucini  
I activated AI Swing Gold in real account, but it only makes losing trades. So, I ask you to do as your competitors have already done: a new release that can adapt to the changing conditions of the gold market. In my testing strategies, the software has shown excellent results in previous months, but today it only makes losing trades.
Good luck! I'll see you soon for the new release so I can revise my review. I'm stopping the VPS now because it's already wiped out my real account four times, and this morning at 4 a.m. it  made a terrible stop loss.
Prince kumar  
I'm still getting error code 1, even after setting the URL to (api.vuecs.com) Despite completing all the steps, the same error persists. Check the screenshot
Arquivos anexados:
Screenshot_v1v.png  168 kb
Screenshot_p2e.png  158 kb
Tran Vinh Vu  
Prince Kumar #:
I'm still getting error code 1, even after setting the URL to (api.vuecs.com) Despite completing all the steps, the same error persists. Check the screenshot

PM you the details. You can also check the link for troubleshooting: https://vuecs.com/troubleshooting/

Prince kumar  
i want to raise refund request please help me 
Prince kumar  
Prince Kumar #:
i want to raise refund request please help me 

please dlelete my this comment , sorry for that 

actually its working without vps

but with vps its not working same error showing code 1

Tran Vinh Vu  
Prince Kumar #:

please dlelete my this comment , sorry for that 

actually its working without vps

but with vps its not working same error showing code 1

I provided troubleshooting link https://vuecs.com/troubleshooting/

If your vps cannot access the link https://api.vuecs.com " please contact your VPS provider"

Another notes: make sure the url you added to MT5 not contain any spaces character.


Prince kumar  
I have tried two VPS services, ForexNet.com and FXVM.com, but both do not support the EA. Could you please recommend the best VPS provider that is compatible with your product?
Tran Vinh Vu  
Prince Kumar #:
I have tried two VPS services, ForexNet.com and FXVM.com, but both do not support the EA. Could you please recommend the best VPS provider that is compatible with your product?

I don't thing VPS not compatible, it just firewall settings blocked unknown address you can add  the server api.vuecs.com to firewall settings if you have administrator permission.

My love VPS at here https://vuecs.com/vps 

I am using: Standard, 2GB, 2 Core
Prince kumar  
I recently rented your product AI SWING GOLD on MQL4 for one month. I would like to kindly request the EA file so that I can use it on multiple PCs.

Additionally, I would greatly appreciate it if you could explain how the EA works—particularly the logic behind how it opens and closes trades. Understanding the strategy will help me make better use of the product.

I am considering making a larger investment, so in order to proceed with full confidence, could you please share the real trading results of the last 6 months? This would help me evaluate its performance more accurately.

If possible, I would also be thankful if you could share your contact details for any future communication.

Tran Vinh Vu  
Prince Kumar #:
I recently rented your product AI SWING GOLD on MQL4 for one month. I would like to kindly request the EA file so that I can use it on multiple PCs.

Additionally, I would greatly appreciate it if you could explain how the EA works—particularly the logic behind how it opens and closes trades. Understanding the strategy will help me make better use of the product.

I am considering making a larger investment, so in order to proceed with full confidence, could you please share the real trading results of the last 6 months? This would help me evaluate its performance more accurately.

If possible, I would also be thankful if you could share your contact details for any future communication.

  1. The EA has Activations = 10 => you can install it on 10 pcs or vps from mql5 download (No ea file will be sent from me)
  2. For communication, you can using MQL5 Messages
Prince kumar  
could you explain how the EA works—particularly the logic behind how it opens and closes trades. Understanding the strategy will help me make better use of the product.
Tran Vinh Vu  
Prince Kumar #:
could you explain how the EA works—particularly the logic behind how it opens and closes trades. Understanding the strategy will help me make better use of the product.

It is using AI model not traditional EA. Every hour, it uses the model to predict the direction and place sell or buy or close opening positions  

Prince kumar  
"I've installed the latest version 13.41, but trades haven't started opening yet. Can you tell me when trading hours will begin?
Tran Vinh Vu  
Prince Kumar #:
"I've installed the latest version 13.41, but trades haven't started opening yet. Can you tell me when trading hours will begin?

No time filter. it open trades on every hour if no open position.  check your "algo trading" make sure it enabled and check your mt5 log 

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