Download MetaTrader 5

Is support of MQL5.COM not treating clients accordingly?

To add comments, please log in or register
Luis Alejandro Diaz Vidal
2233
Luis Alejandro Diaz Vidal 2016.05.06 15:32 

I write Service Desk asking them to move back my signal from Archive because I executed an EA that came with a bug and opened infinite entry orders and the signal was right to be move to archive. But then I explaned the case as it was an human error and I have corrected the EA. The support has been unwingly to listen or to provide a logical explanation why I cannot moved back to normal instead of archive, to make things worse my other signal was also running the buggy EA and it still running normal not in archive, of course support failed to give an explanation.


It is the second time that Im not very happy how they handle a situation, they should learn how to treat clients in my opinion. Support seems a dictator instead of being there to help.


Anyone has same experiences?

Billy Angdijaya
5757
Billy Angdijaya 2016.05.06 19:33  
Well, maybe you've heard about: take it or leave it
Luis Alejandro Diaz Vidal
2233
Luis Alejandro Diaz Vidal 2016.05.07 16:46  
Billy Angdijaya:
Well, maybe you've heard about: take it or leave it
Agree but they could handle a bit better their client support. Have you heard the phrase  Client is always right?
Alain Verleyen
Moderator
31090
Alain Verleyen 2016.05.07 17:17  
Luis Alejandro Diaz Vidal:
Agree but they could handle a bit better their client support. Have you heard the phrase  Client is always right?
I am wondering if it's not heavily linked to cultural considerations. Interesting topic.
Luis Alejandro Diaz Vidal
2233
Luis Alejandro Diaz Vidal 2016.05.07 18:47  
Alain Verleyen:
I am wondering if it's not heavily linked to cultural considerations. Interesting topic.
This actually cross my mind also. But cannot be and I dont know where to present my compilaint :) thats why I have pressented the issue. I have talking with multiple service desk via internet during my life and I actually worked in a company that I have to do a lot of client service. Believe me this is the worst treatment I have received and the service desk seems to follow no logic when they are answering. Im not saying they are insulting me maybe they are insulting my intelligence that is worse :)
Alain Verleyen
Moderator
31090
Alain Verleyen 2016.05.07 19:10  
Luis Alejandro Diaz Vidal:
This actually cross my mind also. But cannot be and I dont know where to present my compilaint :) thats why I have pressented the issue. I have talking with multiple service desk via internet during my life and I actually worked in a company that I have to do a lot of client service. Believe me this is the worst treatment I have received and the service desk seems to follow no logic when they are answering. Im not saying they are insulting me maybe they are insulting my intelligence that is worse :)

I know what you are talking about :


It's also a big mystery to me. Hence my supposition about cultural behavior, but it could be interesting to have more inputs from people of different cultures around the world.

Luis Alejandro Diaz Vidal
2233
Luis Alejandro Diaz Vidal 2016.05.07 20:56  
Alain Verleyen:

I know what you are talking about :


It's also a big mystery to me. Hence my supposition about cultural behavior, but it could be interesting to have more inputs from people of different cultures around the world.

  Maybe it have a cultural component, also they should adapt whatever cultural component they have to the clients they are working with (worldwide). But if you dont take in account that, the service is just poor and left clients dissatisfied. Probably if the monopoly of metaquotes change this would be not the case, and believe when I say they will try harder.


PD: Is that a vote for Service quality? Can I access that? I would like to vote :)

Alain Verleyen
Moderator
31090
Alain Verleyen 2016.05.07 22:21  
Luis Alejandro Diaz Vidal:

  Maybe it have a cultural component, also they should adapt whatever cultural component they have to the clients they are working with (worldwide). But if you dont take in account that, the service is just poor and left clients dissatisfied. Probably if the monopoly of metaquotes change this would be not the case, and believe when I say they will try harder.

For sure.


PD: Is that a vote for Service quality? Can I access that? I would like to vote :)

What do you mean ?
Luis Alejandro Diaz Vidal
2233
Luis Alejandro Diaz Vidal 2016.05.07 23:17  
Alain Verleyen:
For sure.
What do you mean ?

I see you posted an image of Service quality, I want to know where that comes from.

Alain Verleyen
Moderator
31090
Alain Verleyen 2016.05.08 00:30  
Luis Alejandro Diaz Vidal:

I see you posted an image of Service quality, I want to know where that comes from.

It's the number of tickets I opened.

You can see it in your profile, Achievements section.

To add comments, please log in or register