Please help, my funds are locked in freelance due to an ongoing project, however, the freelancer did not do the job and was not responding to my messages anymore. I need help to cancel the project so that I can unlock the funds.
If you have reached a certain stage of development, you should see this at the top of the job screen in the messages you have been sending to the developer
The is a link there to request arbitration. If you don't see that or can't find it, you will need to send a message to the service desk to have the job cancelled