Can't log into MQL5.com through VPS

[brtrcrypto]

getting "Incorrect login or password" even though i am able to log in fine from local PC... how do i fix this? Thx

[Eleni Anna Branou]

Your MQL5 account login is brtrcrypto

You can reset your MQL5 account password here: https://www.mql5.com/en/auth_forgotten

[brtrcrypto]

Eleni Anna Branou #:

Your MQL5 account login is brtrcrypto

You can reset your MQL5 account password here: https://www.mql5.com/en/auth_forgotten

I have reset it but that's not the issue... i can log in fine from my local pc *with the same credentials* but when i try to login through the VPS i get this error. I also contacted VPS provider and they can log into mql5 with their account on their end without issue. Please help.

[Sergey Golubev]

brtrcrypto #:

I have reset it but that's not the issue... i can log in fine from my local pc *with the same credentials* but when i try to login through the VPS i get this error. I also contacted VPS provider and they can log into mql5 with their account on their end without issue. Please help.

There may be a lot of reasons for this issue so I am posting some information about all possible reasons so you can try to find the reason for yourself, for example:

Forum on trading, automated trading systems and testing trading strategies

Error Message - "MQL5.Community: Authorization Failed"

Sergey Golubev, 2024.08.05 06:49

I collected all possible reasons of this issue in one blog post so you can find/select your reason and some description about how you can fix it:

Summary: Installation Failed - Error 403 and more

--------------------

More:

hosts file: the thread (English), post #3 with instruction about HowTo

[Sergey Golubev]

Besides, check Microsoft Edge Webview2 which should be installed on your computer/VPS:

Forum on trading, automated trading systems and testing trading strategies

Login window on MT5 does not appear

hk.trade, 2024.02.01 22:12

I had similar issue before and it got resolved by installing Microsoft Edge Webview2.

Hopefully this works for you -- download link below

Microsoft Edge WebView2 | Microsoft Edge Developer

====================

And summary post about what to check in the beginning: #1

[Eleni Anna Branou]

brtrcrypto #:

I have reset it but that's not the issue... i can log in fine from my local pc *with the same credentials* but when i try to login through the VPS i get this error. I also contacted VPS provider and they can log into mql5 with their account on their end without issue. Please help.

What error do you see in the Journal log?

Post a screenshot.

[brtrcrypto]

Eleni Anna Branou #:

What error do you see in the Journal log?

Post a screenshot.

Authorization failed-

[brtrcrypto]

brtrcrypto #:
Authorization failed-

Ive tried everything, this is what i assume is the fix-
How to fix it (only one real solution)

✔ You must contact MQL5 support and ask them to remove the IP restriction on your account.

Go here:

https://www.mql5.com/en/contacts

Send this message:

My MQL5 account cannot log in from any VPS or VPN. I can log in normally from my home PC. Please remove the datacenter IP restriction on my account.

They will remove the lock within 24–48 hours.

This is the only permanent fix.

[brtrcrypto]

Can someone from the team assist? VPS provider is able to log in to their account through my server but unable to log into mine with the same credentials i use successfully from my home pc.

[Sergey Golubev]

brtrcrypto #:
Can someone from the team assist? VPS provider is able to log in to their account through my server but unable to log into mine with the same credentials i use successfully from my home pc.

No one can assist - because no one knows any technical details of your VPS for example.
You know only.

Read this blog post (Summary: Installation Failed - Error 403 and more) to understand: your VPS was banned by MetaQuotes/MQL5 or not; or it is your VPS provider installed some additional security feature which is protecting you but preventing you to login in Community tab ...

[brtrcrypto]

Sergey Golubev #:

No one can assist - because no one knows any technical details of your VPS for example.
You know only.

Read this blog post (Summary: Installation Failed - Error 403 and more) to understand: your VPS was banned by MetaQuotes/MQL5 or not; or it is your VPS provider installed some additional security feature which is protecting you but preventing you to login in Community tab ...

- It's not the VPS. Let me repeat, my VPS provider is able to log in to their own MQL5 account from within my server but unable to log into my MQL5 account with the same credentials i use successfully from my home pc.

- I can reach the mql5 website through the VPS, it just will not accept my login credentials. I have reset password to no avail- your link above is a situation where the VPS provider was ip blocked so you wouldn't be able to reach the website at all if that was my issue.
- Apparently, there is a datacenter IP restriction on my account that can be removed by MQL5 support but there is no way for me to get in touch with them since it is not possible to submit a ticket or bypass the support chat bot to reach a human.