Changed my phone and forgot to update IP. Now i cannot login.

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Hi,

Context: I enabled 2FA only allows static IPs that I permit to access.
This is the one that sends a push message with verification code to my Metatrader 5 app every time I login to MQL5 site.


The problem: I recently traded-in my phone and forgot to update the IP address on my MQL account. 
I don't have my old phone with me now and there's no way of me getting my hands on it anymore.

Now i cannot login because MQL5 still request me to provide the verification code.
And I cant update the IP address if i cant login.
The chatbot is not useful since I cannot directly raise a service request. 

I had to create this account just to post in the forum to ask for help.

How can I solve this issue? Any help would be appreciated.

Thank you.

MetaQuotes ID in MetaTrader Mobile Terminal
MetaQuotes ID in MetaTrader Mobile Terminal
  • www.mql5.com
Android and iOS powered devices offer us many features we do not even know about. One of these features is push notifications allowing us to receive personal messages, regardless of our phone number or mobile network operator. MetaTrader mobile terminal already can receive such messages right from your trading robot. You should only know MetaQuotes ID of your device. More than 9 000 000 mobile terminals have already received it.
 
Hasiff S:

Hi,

At bottom of every page on this website is a link "Contacts and requests". There you can "create a ticket" to leave a message for support. But i am sure that you will need to have id details so that they can verify that you are the profile/account holder.

It may take 3 days to accept your ticket, and then another week for them to ask for more details about your situation, but just be patient.

Also tell them that you are using a 2nd account so they will know how urgent your situation is.
 
you can raise a ticket. you are just one user among many that are not patient enuf to read the buttons and the questions that the bot asks. There are several times when i read the buttons and then at bottom the bot asks for more details. Just read and reread the chat window and the buttons, not just the buttons, but the comment/question below the buttons.
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