I think my IP is banned what can I do?

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everything was working yesterday, I had 2 different Metatraders open and connected to 2 different brokers. I was testing an EA that I am writing on different brokers.

but today I cannot connect to anything. 

I cannot login to my mql5 community on the metatrader app.

I cannot even get to the website download.mql5.com as I get connection refused.

I have tried 3 different computers. and I have tried a brand new installation of windows on one of them.

I know this is not an OS issue as nothing changed from last night to now. other than restarting.







 
I've seen a couple threads today suddenly mentioning an issue of this sort.  Let's do a debugging step to verify or eliminate one possibility.  Right-click your Windows/Start button, click Windows PowerShell, type (without quotes) "ping download.mql5.com", press [Enter], and show the result here (take a screenshot or copy the text).
 

here is the screenshot. I am also getting a weird error when I try to go to messages I am getting a websocket error.



Shalem Loritsch #:
I've seen a couple threads today suddenly mentioning an issue of this sort.  Let's do a debugging step to verify or eliminate one possibility.  Right-click your Windows/Start button, click Windows PowerShell, type (without quotes) "ping download.mql5.com", press [Enter], and show the result here (take a screenshot or copy the text).
 

Looks like a DNS problem.  What shows up in your HOSTS file?  To check, right-click your Windows/Start button, click Run, type (without quotes) "notepad drivers\etc\hosts", and press [Enter].  Notepad will open, showing your HOSTS file (it functions as a local DNS override).  Normally, the contents of that file would be inert, all comments/examples as shown below:

# Copyright (c) 1993-2009 Microsoft Corp.
#
# This is a sample HOSTS file used by Microsoft TCP/IP for Windows.
#
# This file contains the mappings of IP addresses to host names. Each
# entry should be kept on an individual line. The IP address should
# be placed in the first column followed by the corresponding host name.
# The IP address and the host name should be separated by at least one
# space.
#
# Additionally, comments (such as these) may be inserted on individual
# lines or following the machine name denoted by a '#' symbol.
#
# For example:
#
#      102.54.94.97     rhino.acme.com          # source server
#       38.25.63.10     x.acme.com              # x client host

# localhost name resolution is handled within DNS itself.
#       127.0.0.1       localhost
#       ::1             localhost

If your HOSTS file mentions any MetaQuotes/MQL5 domains, this is a problem.  To restore your HOSTS file to default, select all the text in the box above and press [Ctrl] + [C] to copy it.  Switch back to Notepad, press [Ctrl] + [A], then [Ctrl] + [V].  Your HOSTS file in Notepad should now appear identical to the text in the box above.  Click File -> Save as -> Select your desktop -> Save -> Close Notepad.  Then, go to your desktop, find and move the resulting HOSTS file to "C:\Windows\system32\drivers\etc", overwriting the existing one, and the problem should resolve immediately.

 

I have the same issu eand have had to use a VPS  as mu only resolve.........


No help is forthcoming from Helpdesk ..........

 
Kwanele Cuba #:

I have the same issu eand have had to use a VPS  as mu only resolve.........


No help is forthcoming from Helpdesk ..........

You have the thread here on MQL5 website, and the users were trying to help you but you did not provide any technical information (no one knows: same issue or not same issue ... because you did not propvide any technical information to the people to help).
And the main question to you was the following:

Forum on trading, automated trading systems and testing trading strategies

MQL5 Access

Alain Verleyen, 2024.09.17 15:59

You need mql5.com to run your bots ? How is that ?

--------------------

And it is very unlikely that one your computer only is having "same issue" but the other your computers are working file by using same internet network/provider for example.
You can check your repair your computer or the Windows on your computer (on one of them which does not work now).

as

 

It turned out to be my Hosts file.

I installed MT4 from a broker named Hugosway. they require their version of MT4 when I install it the program changes my host file and then I cannot connect to anything from metatrader.

 
Shalem Loritsch #:

Looks like a DNS problem.  What shows up in your HOSTS file?  To check, right-click your Windows/Start button, click Run, type (without quotes) "notepad drivers\etc\hosts", and press [Enter].  Notepad will open, showing your HOSTS file (it functions as a local DNS override).  Normally, the contents of that file would be inert, all comments/examples as shown below:

If your HOSTS file mentions any MetaQuotes/MQL5 domains, this is a problem.  To restore your HOSTS file to default, select all the text in the box above and press [Ctrl] + [C] to copy it.  Switch back to Notepad, press [Ctrl] + [A], then [Ctrl] + [V].  Your HOSTS file in Notepad should now appear identical to the text in the box above.  Click File -> Save as -> Select your desktop -> Save -> Close Notepad.  Then, go to your desktop, find and move the resulting HOSTS file to "C:\Windows\system32\drivers\etc", overwriting the existing one, and the problem should resolve immediately.


It was my hosts file. MT4 download from hugosway fx changed it and added a whole mess of stuff. 

 

Hi ,

Did you win on this issue ? 

 
Kwanele Cuba #:

Hi ,

Did you win on this issue ? 

If it is about host file so use the following:

decision (solved): and and
mql5 website not loading on my laptop - Can I get pop-up block on my laptop? This is how do I fix the problem?
mql5 website not loading on my laptop - Can I get pop-up block on my laptop? This is how do I fix the problem?
  • 2023.12.15
  • clinton921
  • www.mql5.com
We cleared the cache, tried 3 different browsers (chrome, firefox & edge) i have no pop-up blockers we removed firewalls even. I was just helping someone else with this same issue (website appearing as text only, affecting a specific pc but not other devices on the same internet connection) on another thread
 
kennethgknight #:

It turned out to be my Hosts file.

I installed MT4 from a broker named Hugosway. they require their version of MT4 when I install it the program changes my host file and then I cannot connect to anything from metatrader.

Excellent detective work, and glad to hear the issue is resolved.  I have helped several users here restore their HOSTS file, and always wondered what was changing it, as this is a system file not normally modified in any way.  @MetaQuotes @MetaQuotes Support I don't know what control you all have of this, but brokers definitely should NOT be modifying user's systems in this way during MetaTrader installation—it borders on malicious as the changes are permanent and affect all software installed on a PC.  As you can see from the first post, it inhibits all access to MetaQuotes services, including products.

Kwanele Cuba #:

I have the same issu eand have had to use a VPS  as mu only resolve.........

No help is forthcoming from Helpdesk ..........

Did you win on this issue ? 

He did.  There are some things that only the Service Desk can help with, and then there are things like this that the Community here can assist with.  Please read through the posts in this thread.  If your problem seems to match, follow the instructions and perhaps you too will find remedy.

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