MQL5 website appears weird - page 2

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TransparentTrader:

Whenever I try to access the MQL5 website as of last week, every page appears like this:


I've tried to do this on different browswers, along with newly installed ones that have no history or cookies whatsoever. Is this happening for anybody else? If so, how do you fix it? This is starting to ruin my browsing experience and there are a lot of things I want to explore on this fantastic website. Greatly appreciate any help or advice anybody can offer!

Not sure what it is but I don't have any issue on my side (using Firefox or Edge). I am also in Canada.
 
Alain Verleyen #:
Not sure what it is but I don't have any issue on my side (using Firefox or Edge). I am also in Canada.
Frankly I’m not sure. I just installed a clean copy of Firefox and I’m getting the same problem all over again. 
 

There is another thread with a similar issue. Maybe that discussion can help out here.

mql5 website not loading on my laptop
mql5 website not loading on my laptop
  • 2023.12.15
  • www.mql5.com
When I go to open the webpage on my laptop all I get is script down the left side, I get no format or photos...
 

If it's doing it only on your PC and not any other device/PC also connected to your Internet, that rules out your ISP and narrows the issue down to your PC.  And since it's affecting all browsers on your PC, it has to be a system-wide environmental issue rather than a browser config or cache issue.  Here are some things to try:

  1. Make sure your system clock is set to the correct date/time/timezone.
  2. Are you using any interesting antivirus or firewall software on your PC?  Try temporarily disabling it.
  3. Are you using a VPN on your PC?  Try disconnecting it.
  4. Perhaps your PC is connecting through a proxy server.  Right-click the Network icon in your system tray, click Network and Internet settings, and then click Proxy.  Everything on that page should be Off. 
  5. Perhaps there is active malware on your PC causing issues.  Download Malwarebytes (free edition, no trial) and run a scan on your PC.
  6. Perhaps past malware has hijacked your DNS server settings.  Press [Windows]+[R], type "cmd" and press [Enter].  Type "ipconfig /all" and press [Enter].  It will show you a list of network adapters on your PC; find the one supplying your Internet connection, and look for Default Gateway, DHCP Server, and DNS Servers.  Often, all three will point to the same address (the IP address of your router, typically something like 192.168.1.1).  Some routers do not handle DNS and you'll see other IP addresses listed for DNS Servers, like Cloudflare (1.1.1.1), Google (8.8.8.8), or even your ISP (could be anything).  If it's an unknown IP, it could be your ISP or it could be a rogue actor—if you have another device on your network (that is working correctly) you can compare with, this would be helpful.
  7. This is highly unlikely, but perhaps an entry blocking c.mql5.com has been entered on your system somewhere, like in your HOSTS file.  In the cmd window you opened above, try the following two commands: "ping www.mql5.com" and "ping c.mql5.com".  At the moment, both successfully ping the same server at "ca.na.web.mql5.com [142.215.208.239]" for me.  If the first one works and the second one doesn't (or points somewhere entirely different), we may need to investigate this angle further.
  8. Load the affected page in Firefox again.  Press [F12] to open the debugging window, click the Network tab, and press [Ctrl]+[F5] to reload the page and generate a trace of the loading process.  If the page still appears incorrectly, take a screenshot showing the trace and share it here.
 

i hope this is a related issue; if not then I will appologise.

the website on my browsers is changed in past few days. I have been waiting for it to change back so that I could prove that it was just mq doing maintenance, but the website has not reverted back to original, hence my posting...

The codebase button is missing in the header or the website. The same on my android phone, and on my lappy, desktop, and browsers "brave", edge and firefox.

I can do search fine, and codebase items show up as per normal. Just the button in the header is missing.

Any ideas? or has the website been changed permanently to be like this? (without the clickable codebase button)?

 
Revo Trades #: i hope this is a related issue; if not then I will appologise. the website on my browsers is changed in past few days. I have been waiting for it to change back so that I could prove that it was just mq doing maintenance, but the website has not reverted back to original, hence my posting... The codebase button is missing in the header or the website. The same on my android phone, and on my lappy, desktop, and browsers "brave", edge and firefox. I can do search fine, and codebase items show up as per normal. Just the button in the header is missing. Any ideas? or has the website been changed permanently to be like this? (without the clickable codebase button)?

The menu at the top has now changed and with two new menu headings "Trading" and "Education" to accommodate several of the previous menu links ...



 
Fernando Carreiro #: The menu at the top has now changed and with two new menu headings "Trading" and "Education" to accommodate several of the previous menu links ...

ok. thanks.

 
TransparentTrader:

Whenever I try to access the MQL5 website as of last week, every page appears like this:


I've tried to do this on different browswers, along with newly installed ones that have no history or cookies whatsoever. Is this happening for anybody else? If so, how do you fix it? This is starting to ruin my browsing experience and there are a lot of things I want to explore on this fantastic website. Greatly appreciate any help or advice anybody can offer!

Hi

1. Hard Refresh Ctrl + F5 on chrome

2. Check DNS cache or try chaging google dns

3. try on incognito window

 
Shalem Loritsch #:

If it's doing it only on your PC and not any other device/PC also connected to your Internet, that rules out your ISP and narrows the issue down to your PC.  And since it's affecting all browsers on your PC, it has to be a system-wide environmental issue rather than a browser config or cache issue.  Here are some things to try:

  1. Make sure your system clock is set to the correct date/time/timezone.
  2. Are you using any interesting antivirus or firewall software on your PC?  Try temporarily disabling it.
  3. Are you using a VPN on your PC?  Try disconnecting it.
  4. Perhaps your PC is connecting through a proxy server.  Right-click the Network icon in your system tray, click Network and Internet settings, and then click Proxy.  Everything on that page should be Off. 
  5. Perhaps there is active malware on your PC causing issues.  Download Malwarebytes (free edition, no trial) and run a scan on your PC.
  6. Perhaps past malware has hijacked your DNS server settings.  Press [Windows]+[R], type "cmd" and press [Enter].  Type "ipconfig /all" and press [Enter].  It will show you a list of network adapters on your PC; find the one supplying your Internet connection, and look for Default Gateway, DHCP Server, and DNS Servers.  Often, all three will point to the same address (the IP address of your router, typically something like 192.168.1.1).  Some routers do not handle DNS and you'll see other IP addresses listed for DNS Servers, like Cloudflare (1.1.1.1), Google (8.8.8.8), or even your ISP (could be anything).  If it's an unknown IP, it could be your ISP or it could be a rogue actor—if you have another device on your network (that is working correctly) you can compare with, this would be helpful.
  7. This is highly unlikely, but perhaps an entry blocking c.mql5.com has been entered on your system somewhere, like in your HOSTS file.  In the cmd window you opened above, try the following two commands: "ping www.mql5.com" and "ping c.mql5.com".  At the moment, both successfully ping the same server at "ca.na.web.mql5.com [142.215.208.239]" for me.  If the first one works and the second one doesn't (or points somewhere entirely different), we may need to investigate this angle further.
  8. Load the affected page in Firefox again.  Press [F12] to open the debugging window, click the Network tab, and press [Ctrl]+[F5] to reload the page and generate a trace of the loading process.  If the page still appears incorrectly, take a screenshot showing the trace and share it here.

My apologies for replying so late to this, I've been out of the country with very limited Internet access. But I want you to know I deeply appreciate the time you took to write out all of this for me. 

Step 1 - system is set to the date, time, and timezone correctly.

Step 2 - temporarily disabled antivirus/firewall software, issue still persists.

Step 3 - not using any VPN whatsoever.

Step 4 - checked to ensure everything on the specific page is off, issue still persists. 

Step 5 - ran a scan on my PC using MalwareBytes, issue still persisted. 

Step 6 - ran the tests as specified, all three bolded items (Default Gateway, DHCP Server, and DNS Servers) pointed to the IP address of my router. 

Step 7 - this is where things got interesting. For the first command, I got "us.na.web.mql5.com [142.215.208.239] with 32 bytes of data" since I'm in the United States at the moment. The second command doesn't work at all and just says "Pinging c.mql5.com [::1] with 32 bytes of data". 

Step 8 - please see the two attached images below

However, around 4am EST on December 26, I randomly visited MQL5.com on my computer and everything was miraculously fixed. The site loads and displays normally as it once did. How or why this happened is beyond me.

I guess the issue is resolved for now? This was by far the weirdest behaving Internet bug I've ever come across.

Files:
NetworkTrace1.jpeg  454 kb
NetworkTrace2.jpeg  505 kb
 
TransparentTrader #:

My apologies for replying so late to this, I've been out of the country with very limited Internet access. But I want you to know I deeply appreciate the time you took to write out all of this for me. 

Step 1 - system is set to the date, time, and timezone correctly.

Step 2 - temporarily disabled antivirus/firewall software, issue still persists.

Step 3 - not using any VPN whatsoever.

Step 4 - checked to ensure everything on the specific page is off, issue still persists. 

Step 5 - ran a scan on my PC using MalwareBytes, issue still persisted. 

Step 6 - ran the tests as specified, all three bolded items (Default Gateway, DHCP Server, and DNS Servers) pointed to the IP address of my router. 

Step 7 - this is where things got interesting. For the first command, I got "us.na.web.mql5.com [142.215.208.239] with 32 bytes of data" since I'm in the United States at the moment. The second command doesn't work at all and just says "Pinging c.mql5.com [::1] with 32 bytes of data". 

Step 8 - please see the two attached images below

However, around 4am EST on December 26, I randomly visited MQL5.com on my computer and everything was miraculously fixed. The site loads and displays normally as it once did. How or why this happened is beyond me.

I guess the issue is resolved for now? This was by far the weirdest behaving Internet bug I've ever come across.


Never mind, the issue has somehow returned. I’ll be back home by Friday and see if all this mess is still persistent on my home computer setup. 
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