nothing to synchronize, signal for '' is not enabled - PLEASE HELP!

My signal is not working.  I am getting the above error message but when I look on the mql5 site under my subscriptions it says that it is active.  I should add that I have the Virtual Hosting from within MT4.  When I try and synchronise my subscribed signal from within MT4 to the virtual hosting I get the above error message.  I am sure that it is probably a simple thing but I must be overlooking it.  Any help appreciated.  Thanks


PS Is there not a Service Desk for Support Ticket Logging System?

Has no one got any suggestions to help me with this?
Really?  No one?
angevoyageur:
Write to ServiceDesk please.

Thanks for your response.  I know is is a simple thing I should have been able to sorty myself but I haven't.  Thanks again.

Brendon Lowther:

My signal is not working.  I am getting the above error message but when I look on the mql5 site under my subscriptions it says that it is active.  I should add that I have the Virtual Hosting from within MT4.  When I try and synchronise my subscribed signal from within MT4 to the virtual hosting I get the above error message.  I am sure that it is probably a simple thing but I must be overlooking it.  Any help appreciated.  Thanks


PS Is there not a Service Desk for Support Ticket Logging System?


Hello ;how it solved?