till 2030?it may be autoban by IP.ask your friend to use th e following procedure:
Forum on trading, automated trading systems and testing trading strategies
I don't know what happened with my account, who can help me?
Sergey Golubev, 2020.04.23 10:50
...If it is fake autoban ("autoban because your IP became to be IP of the spammer") so you can do the following:
If you hare on dynamic IP address (majority of internet users are having dynamic IP) so - switch your PC off and restart your modem/router; the IP address will be changed and this "red banner" will be disappeared). It is the usual situation: I got this fake autoban by IP two times for example .. so - now I know how to fix it by myself.
Alternatively - he can use the other internet provider for example.If it does not help so it is real ban sorry.
"authorization failed" error and how to fix it -
Please find some posts where I collected all possible ways to fix it -
I cant install the purchased EA in MT5 platform
Sergey Golubev, 2020.05.21 13:36
Make sure -
1. "authorization failed" issue solving #12. possible fixing #71 and #803. product is purchased but not downloaded yet https://www.mql5.com/en/forum/333647 4. all possible options and about what to do: post #95. how it was solved: post #13