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Irrevocable proof Logfiles

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Alain Verleyen
39065
Alain Verleyen  
Martin Lamarque:
I am in litigation with my broker for an execution error of an order, so I sent my Logfiles.

They prove many obvious errors, and this is written black and white in these "logfiles". However, they refute and do not want to reimburse me. The error was "closed market" while the market was open (impossible to close my position in the scalping session).

They claim they have nothing on their servers!

I have proof in my logfiles .. it's normal that they have nothing given that there has been a malfunction of their liquidity ..

Logfiles are irrevocable proof, how can they go in opposition to them? And is it legal?

What should I do? And answer them what?

It's not the right place to discuss such issue in my opinion. If your broker is regulated then you should contact the regulatory instance.

I doubt a log file is a "irrevocable proof" from a legal point of view, anything can be written in a log.

Alain Verleyen
39065
Alain Verleyen  
Martin Lamarque:
That's what I did. Logfiles are not editable, and this is the history of my account.

My broker cannot go in the opposite direction. I want to know if this is legal.

So.. where is the right place if not with Metatrader technicians and specialists??

Log files not editable, how is that ? A file is always editable. Anyway.

I already answered to your question, contact the regulator(s).

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