I have a problem with loading MQL5 website when my Kaspersky antivirus is switched on. Some resources such as images are not displayed. For example when i write the image address manually in the browser address bar i got the error "err_spdy_protocol_error". This error is in Chrome, other browsers also have problems with MQL5 website. The problems is not only with the images. Other resources are also impacted with this problem. Practically i cannot use MQL5 website at all. I have temporarily disabled my antivirus program until i find a solution. I have this problem since a few days.
Does anyone else have such a problem these days? I will be very thankful if someone help me to solve this problem.
Yes, it was some discussion on rus part of the forum , and the developers replied.By the way, many people (I think - the majority of the people using this website together with Kaspensky anti-virus) do not have this issue, and this issue is depended on OS, browser and so on.So, if you have this issue - do not use this anti-virus for now.
And MQ replied today (machine translation to the English) -
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Marsel , 2019.04.12 07:36
We are reviewing this issue related to Kaspersky.
As a temporary decision - add c.mql5.com to the exceptions. To do this: Open Kaspersky Anti-Virus - Settings (gear) - Advanced - Network - Configure exceptions - Add. Reboot the device and check for a problem situation.
i had the same. After reading these comments I paused Kaspersky and indeed now the site worked again. Then I tried to follow the instruction but possibly I have a different package. I have installed "Kaspersky Total Security".
1) So on the bottom menu bar I went to settings
2) then I went to protection.
3) then clicked on "Web Anti-Virus"
4) click on advanced settings
5) configure trusted URLs
6) I added http://www.mql5.com
seems to work now. Not sure if it is due to this procedure but for me it seems to work.
update: ..... no it still does not work correctly
Not that one. I made the mistake too.
5. A domain name not an URL
This one is correct but domain name is "c.mql5.com" not "www.mql5.com"
I stopped my Kapersky antivirus and site works well!
If I put it again display is not good!