Where can I contact Service Desk?

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Andre Ricardo
74
Andre Ricardo  
Goodnight friend, please Where can I get in touch? with Service Desk?
I'm not receiving support for refund of product. https://www.mql5.com/en/contact
The seller is not offering support or repair of the code.
Thanks hugs


.................................................. .................................................. (I.e.


VIII. Dispute Resolution #

In the event of disputes that can not be settled directly between Buyer and Seller , either party may request the administration of mql5.com through the Service Desk on the User's profile.


12. Purchasing, Payment and Refund Policy

12.1. Detailed requirements and terms of purchases and payments in the MQL5 Services are described in the corresponding Rules, Additional Terms and Additional Contracts.

12.2. To make purchases on MQL5 Services, you must have a valid Payment Account in a separate agreement with a Payment Processor. All financial transactions on www.mql5.com must be performed in accordance with the MQL5 Community Payment System Regulations. published at https://www.mql5.com/en/articles/302. Please read these materials carefully before you make purchases on MQL5 Services.

12.3. You agree to abide by the applicable terms of use or any other legal agreement with MQL5 Ltd., a Payment Processor or a third party governing the use of a particular payment processing method. MQL5 Ltd. reserves the right to add or remove payment methods in its sole discretion. You are solely responsible for the payment of all additional costs associated with purchases in the MQL5 Services.

12.4. Prices for MQL5 Services will be expressed in US dollars. MQL5 Services may display prices to Users in their native currency, but they will not be responsible for the accuracy of exchange or conversion rates.

12.5. In performing financial transactions on MQL5 Services, you are responsible for paying all applicable taxes, fees and customs duties related to financial transactions in the MQL5 Services, including any related penalty or interest.

12.6. You agree to comply with all applicable tax laws, including the reporting and payment of any taxes arising from your use of the www.mql5.com website and the MQL5 Services. You will be responsible for non-compliance with any applicable tax law.

12.7. Except as expressly provided otherwise in these Terms of Use or in Additional Rules or Terms or Additional Agreements of the appropriate MQL5 Service, all sales are final and no compensation, refund or replacement of purchased products, goods or services shall be provided. Your right to cancel, return purchases or obtain a full refund is provided in the Rules, Additional Terms and Additional Contracts above the corresponding MQL5 Service.

Contact Us
Contact Us
  • www.mql5.com
Contact the technical support or the web site administrator. Here you can write your messages and see the history of your requests even if you are not registered on the web site. All messages are private and available only to you.
Patrick John Peguit
41
Patrick John Peguit  
try to ask first on the seller of the code..ask for assistance..:)
Sergey Golubev
Moderator
109906
Sergey Golubev  

I found something related to refund on the Market Rules

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VII. Payment Terms

In case of any fraudulent activities and/or misleading Product description, the Seller's account will be blocked and funds received from the Product sales will be returned to the buyers.

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VIII. Dispute Resolution

In case disputes arise that cannot be resolved directly between the Buyer and the Seller, either party may apply to the administration of the mql5.com through Service Desk in the User profile.

Sergey Golubev
Moderator
109906
Sergey Golubev  
So, you should contact with the seller first.
Andre Ricardo
74
Andre Ricardo  
Thank you friends.
I tried to contact, but,
the seller does not solve,
does not support
and does not modify the code
to solve the flaws.

I'm unsupported
of the seller.
The situation has
embarrassing because
I'm not getting
refund and losing money
with the purchase of the product.
Devonish
496
Devonish  
AndreRicardo:
Thank you friends.
I tried to contact, but,
the seller does not solve,
does not support
and does not modify the code
to solve the flaws.

I'm unsupported
of the seller.
The situation has
embarrassing because
I'm not getting
refund and losing money
with the purchase of the product.

Click on your profile. It's listed on the left had side of the page.

Sergey Golubev
Moderator
109906
Sergey Golubev  
AndreRicardo:
Thank you friends.
I tried to contact, but,
the seller does not solve,
does not support
and does not modify the code
to solve the flaws.

I'm unsupported
of the seller.
The situation has
embarrassing because
I'm not getting
refund and losing money
with the purchase of the product.

If the seller publicly promissed that his tool will be profitable for you while you are losing money with this tool so - yes, the seller did mistake and you can ask for refund.
But if you just bought the tool and this tool is not profitable - it is not for refund.

You can look at the rules I copied to the thread ...

Andre Ricardo
74
Andre Ricardo  
Sergey Golubev:

If the seller publicly promissed that his tool will be profitable for you while you are losing money with this tool so - yes, the seller did mistake and you can ask for refund.
But if you just bought the tool and this tool is not profitable - it is not for refund.

You can look at the rules I copied to the thread ...

Friend Sergey, thank you!

Your clarifications have been very

important. I am very grateful!

As it is in the regiment, at least

the seller would have to provide support

and set the code for operation

effective. In the end it is clarified that the

seller has to support,

and this has not happened.

At this moment we buyers-customers

we are having injury. Service Desk does not

is returning my dispute requests.

I can not get to

a fair analysis of the purchase and

not receiving support for

part of the seller.

Service Desk, please,

I need a payday advance

the deadline.

https://www.mql5.com/en/contact

Contact Us
Contact Us
  • www.mql5.com
Contact the technical support or the web site administrator. Here you can write your messages and see the history of your requests even if you are not registered on the web site. All messages are private and available only to you.
Sergey Golubev
Moderator
109906
Sergey Golubev  

The service desk follows the rules (look at the post #2) - and it is what I know in this case.

Andre Ricardo
74
Andre Ricardo  
Sergey Golubev:

The service desk follows the rules (look at the post #2) - and it is what I know in this case.

Thanks friend, I'll try again contact Service Desk

Devonish
496
Devonish  

Good luck. I am having problems with Service Desk.

I was sold a faulty product which has since been withdrawn from sale.

The Programmer has been fine and said I could receive a refund, but it wasn't granted.

I've been told by service Desk to wait for it to be fixed but have no idea if/when that might happen?

It seems very unfair to me. I did recently start a Forum Post of my own, but guess what; they immediately took it down!

I asked them where else in the market place are you sold a faulty product and can't get your money back?


12
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