MQL5 cloud does not work over one week - page 2

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paulscoleuk
65
paulscoleuk  

I offer several PC's with the agents running and whilst they don't make a lot of money ( about $5 a month(,they have had nothing for the last week.

None of them are running any tasks.

What is the issue and when will it be fixed.

FXreedom
1946
FXreedom  

there are 2 problems here:


- the persons who offer PC's to work as agents and they are not receiving enough money for that.

- the persons (like me and others who have posted messages in this forum) who are trying to test our EA's in the cloud network and it is not responding.


MT5 does not offer a support chat or phone line. They say you must use this forum for technical questions, but they do not respond.

Mrerwin
5844
Mrerwin  
FXreedom:

there are 2 problems here:


- the persons who offer PC's to work as agents and they are not receiving enough money for that.

- the persons (like me and others who have posted messages in this forum) who are trying to test our EA's in the cloud network and it is not responding.


MT5 does not offer a support chat or phone line. They say you must use this forum for technical questions, but they do not respond.

without cloud network I nearly can not work

xfernal
2638
xfernal  
Support Team2019.03.05 14:11
Status: Unapproved  Closed

Dear user, we have improved our service.

Please, check it now.

Thank you

xfernal2019.03.06 07:17
Status: Closed  Unapproved

xfernal2019.03.06 07:23
Hello,
basically nothing changed much, the problem persists. I have log files for you, if this helps (logs from 2 different PCs/agents). There is an "endless loop", other people reports that too on the forum ( https://www.mql5.com/en/forum/304875 ).

Thank you in advance for any answer and help.
Support Team2019.03.08 09:02
Status: Unapproved  Open
Your request has been accepted for processing.
Support Team2019.03.08 09:02
Status: Open  Completed
MetaTester - Amount of produced work
MetaTester - Amount of produced work
  • 2019.02.26
  • www.mql5.com
I have been using MetaTester 5 for two months and made some money (workstation with 40 agents...
xfernal
2638
xfernal  
So my case was closed without any info.

Mrerwin
5844
Mrerwin  
MQL5 cloud still  can not work,it has been over two week
FXreedom
1946
FXreedom  
it is not working yet, any news? 
Mrerwin
5844
Mrerwin  
still no any news
Matt
463
Matt  
xfernal:
So my case was closed without any info.

Exact same for me... Feb 22, everything went offline and MetaQuotes staff are not saying anything.


Would be nice for them to communicate *something*

FXreedom
1946
FXreedom  
any comment of MQL5 support team?
123
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