I'm developer and I have one job in progress in the Freelance.
Job was created by Customer 2018.07.28.
Last activity from Customer - 2018.08.14.
I finished the job and requested arbitration to finish the job 2018.09.24, but for now there are no any actions from arbitration.
I created request to support, but there no respond too.
I hope, that here is a Moderator, who can send my request to arbitration. Please do it, because I suspect that arbitration don't receive my messages.
I can not help much because I am not a developer ... but there is one small thread and the link to the rules with explanation:
Freelance arbitration - forum thread, and also the rules here (what will happen if the employer is not logging in his account for many days during arbitration)