VPS Cancelled Early Without Warning?

[annarosen4]

This morning I woke up to find that my virtual terminal subscriptions had been cancelled, when I had two more months on them (got notifications on my phone about it). When I went into MT4 on my desktop to see what was going on, it appears that they are still active. However, when I go into the VPS page on MQL5, it appears that I have no active subscriptions. I am very confused as to why this would happen, and it doesnt seem like there is any official MT4 support I can talk to? Please help. I dont want to pay again for subscriptions I should already have. And I have money on my MQL5 account so it should be that.

Thanks very much,

Anna

[MQL5 Support]

Dear Anna,

We are aware of this issue and resolving it, please wait.

We hope for your understanding and apologize for inconvenience.

Best regards, MQL5.com Support team

[Aduratomicyn]

Aduratomicyn:

Hello Mql5,

 I also have the same problem. 

[annarosen4]

Aduratomicyn:

MQL5.Support:

Dear Anna,

We are aware of this issue and resolving it, please wait.

We hope for your understanding and apologize for inconvenience.

Best regards, MQL5.com Support team

Thank you!

[William Roeder]

annarosen4: it doesnt seem like there is any official MT4 support I can talk to?

Metaquotes has already responded, but This is a user's forum not Metaquotes.

• Can someone please advise where I send a Request for Support to Metaquotes. - MQL4 and MetaTrader 4 - MQL4 programming forum
• Get in touch with developers using Service Desk! - MQL5 forum
• Report it to the service desk. MQL5.community - User Memo - MQL5 Articles
• Report it to the Service Desk, not us users.

[annarosen4]

whroeder1:
Metaquotes has already responded, but This is a user's forum not Metaquotes.

• Can someone please advise where I send a Request for Support to Metaquotes. - MQL4 and MetaTrader 4 - MQL4 programming forum
• Get in touch with developers using Service Desk! - MQL5 forum
• Report it to the service desk. MQL5.community - User Memo - MQL5 Articles
• Report it to the Service Desk, not us users.

Thank you!

[wulrahman1]

annarosen4:

Thank you!

I’ve had mine just disappear from my subscriptions section, what’s happening.

[annarosen4]

wulrahman1:
I’ve had mine just disappear from my subscriptions section, what’s happening.

Looks like its a global issue that they are working on. support replied above in this thread. thanks

[Michael Beek]

Yes. The same problem in the Netherlands , europe.

[class.]

Thanks for the warning eMail MQL5 Support team! Because of none there will be an expensive law suit!

[justaman1929]

class.:
Thanks for the warning eMail MQL5 Support team! Because of none there will be an expensive law suit!

I think there's no need for threatening, they surely have a lot of stuff resolving the issue and getting our VPSes up and running ... but I agree there should be some kind of communication.