VPS Cancelled Early Without Warning?

To add comments, please log in or register
annarosen4
222
annarosen4  

This morning I woke up to find that my virtual terminal subscriptions had been cancelled, when I had two more months on them (got notifications on my phone about it). When I went into MT4 on my desktop to see what was going on, it appears that they are still active. However, when I go into the VPS page on MQL5, it appears that I have no active subscriptions. I am very confused as to why this would happen, and it doesnt seem like there is any official MT4 support I can talk to? Please help. I dont want to pay again for subscriptions I should already have. And I have money on my MQL5 account so it should be that.


Thanks very much,

Anna

MQL5.Support
13
MQL5.Support  

Dear Anna,

We are aware of this issue and resolving it, please wait.

We hope for your understanding and apologize for inconvenience.

Best regards, MQL5.com Support team

Aduratomicyn
5
Aduratomicyn  
Aduratomicyn:
Hello Mql5,
 I also have the same problem. 
annarosen4
222
annarosen4  
Aduratomicyn:
MQL5.Support:

Dear Anna,

We are aware of this issue and resolving it, please wait.

We hope for your understanding and apologize for inconvenience.

Best regards, MQL5.com Support team

Thank you!

whroeder1
17942
whroeder1  
annarosen4: it doesnt seem like there is any official MT4 support I can talk to?
Metaquotes has already responded, but This is a user's forum not Metaquotes.
annarosen4
222
annarosen4  
wulrahman1
8
wulrahman1  
annarosen4:

Thank you!

I’ve had mine just disappear from my subscriptions section, what’s happening.
annarosen4
222
annarosen4  
wulrahman1:
I’ve had mine just disappear from my subscriptions section, what’s happening.

Looks like its a global issue that they are working on. support replied above in this thread. thanks

Michael Beek
269
Michael Beek  
Yes. The same problem in the Netherlands , europe.
class.
66
class.  
Thanks for the warning eMail MQL5 Support team! Because of none there will be an expensive law suit!
justaman1929
12
justaman1929  
class.:
Thanks for the warning eMail MQL5 Support team! Because of none there will be an expensive law suit!
I think there's no need for threatening, they surely have a lot of stuff resolving the issue and getting our VPSes up and running ... but I agree there should be some kind of communication.
To add comments, please log in or register