Keeps Crashing/ Closing itself

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JaggerSA
16
JaggerSA  

I just installed MT5 and registered a new demo account successfully but after 5 seconds the system crashed.

Every time I try to run MT5 it crashes after 5 seconds. Please help.

soubra2003
31840
soubra2003  
JaggerSA:

I just installed MT5 and registered a new demo account successfully but after 5 seconds the system crashed.

Every time I try to run MT5 it crashes after 5 seconds. Please help.

Remove it and try to re-install it 
It may helps
JaggerSA
16
JaggerSA  
Mohammad Soubra:
Remove it and try to re-install it 
It may helps


I've tried that several times and still crashes. Are there maybe any PC settings I need to change?

Sergey Golubev
Moderator
106094
Sergey Golubev  

What is written in the log file?
It is located in C:\...\MetaQuotes\Terminal\...\logs
or
you can access to log file on the following way: in MT5 - File - Open Data Folder - logs folder

-----------------

Besides, you can check the charts opened with indicators or EAs ... just go to C:\...\MetaQuotes\Terminal\...\MQL5\Profiles\Charts\Default (or MT5 menu - File - Open Data Folder - logs folder - MQL5 - Profiles - Charts - Default) and delete all files which looks like the following: chart01.chr and chart02.chr and so on

-----------------

If it does ot help so wait for someone who may help you here ... or write to the service desk for example (wait too).

Marco vd Heijden
Moderator
8166
Marco vd Heijden  

Please look in the operating system logbook to find the error code

And next time mention your operating system.

JaggerSA
16
JaggerSA  
Marco vd Heijden:

Please look in the operating system logbook to find the error code

And next time mention your operating system.


That's the thing, haven't received any error messages. - Everything checks out in the logs.

I'm running on Windows10 Professional.

JaggerSA
16
JaggerSA  
Sergey Golubev:

What is written in the log file?
It is located in C:\...\MetaQuotes\Terminal\...\logs
or
you can access to log file on the following way: in MT5 - File - Open Data Folder - logs folder

-----------------

Besides, you can check the charts opened with indicators or EAs ... just go to C:\...\MetaQuotes\Terminal\...\MQL5\Profiles\Charts\Default (or MT5 menu - File - Open Data Folder - logs folder - MQL5 - Profiles - Charts - Default) and delete all files which looks like the following: chart01.chr and chart02.chr and so on

-----------------

If it does ot help so wait for someone who may help you here ... or write to the service desk for example (wait too).


I'm not sure if there's a problem I'm missing in my logs somewhere but after deleting the chart it did exactly the same thing.

Files:
20170921.log 105 kb
Marco vd Heijden
Moderator
8166
Marco vd Heijden  
JaggerSA:

That's the thing, haven't received any error messages. - Everything checks out in the logs.

I'm running on Windows10 Professional.

You dont receive error messages they are logged in the event log.

You have to specifically look for them.

Start the event viewer and check the application logbook.

Everything get's logged so i am sure its there.

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