I just installed MT5 and registered a new demo account successfully but after 5 seconds the system crashed.
Every time I try to run MT5 it crashes after 5 seconds. Please help.
I've tried that several times and still crashes. Are there maybe any PC settings I need to change?
What is written in the log file?It is located in C:\...\MetaQuotes\Terminal\...\logs or you can access to log file on the following way: in MT5 - File - Open Data Folder - logs folder
Besides, you can check the charts opened with indicators or EAs ... just go to C:\...\MetaQuotes\Terminal\...\MQL5\Profiles\Charts\Default (or MT5 menu - File - Open Data Folder - logs folder - MQL5 - Profiles - Charts - Default) and delete all files which looks like the following: chart01.chr and chart02.chr and so on
If it does ot help so wait for someone who may help you here ... or write to the service desk for example (wait too).
Please look in the operating system logbook to find the error code
And next time mention your operating system.
I'm running on Windows10 Professional.
I'm not sure if there's a problem I'm missing in my logs somewhere but after deleting the chart it did exactly the same thing.
You dont receive error messages they are logged in the event log.
You have to specifically look for them.
Start the event viewer and check the application logbook.
Everything get's logged so i am sure its there.