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David Martin
785
David Martin 2013.05.09 22:19 

I am trying to withdraw money from my account and after click in payment then withdraw from my account, but when I get this window "paypal" little rectangle is in grey and I can not click on it.

 

 

any help will be greatly appreciated 

Alain Verleyen
Moderator
28596
Alain Verleyen 2013.05.09 22:43  
relaxtrading:

I am trying to withdraw money from my account and after click in payment then withdraw from my account, but when I get this window "paypal" little rectangle is in grey and I can not click on it.

 

 

any help will be greatly appreciated 

You have to write to ServiceDesk for such issue.
David Martin
785
David Martin 2013.05.09 23:01  
the last time I did , they did not respond.
ryad wardeh
348
ryad wardeh 2013.06.19 18:55  
Same problem here, I never diposited credits before, maybe that's why.. Any help?
Sergey Golubev
Moderator
52121
Sergey Golubev 2013.06.19 19:13  
Just found some thread about it or similar issue - may be - it will help : Withdrawal the Money
Alain Verleyen
Moderator
28596
Alain Verleyen 2013.06.19 19:36  
As those who have had the problem never gives feedback, moderators can't help you. You have to write to ServiceDesk.
Get in touch with developers using Service Desk!
Get in touch with developers using Service Desk!
  • www.mql5.com
We therefore attach great importance to all user reports about issues in our programs and try to answer each one of them.
phi nuts
2185
phi nuts 2013.06.23 11:55  

If you have "blocked financial operation", try to de-select "Control Session By IP" in your security section of your profile page. You may have to log out and login again to try that.

If that does not works, try to contact one of the Admins on working days.

enbo lu
Moderator
1894
enbo lu 2013.09.18 15:52  

I have the same problem now.

Is there any response from the service desk? 

 

Sergey Golubev
Moderator
52121
Sergey Golubev 2013.09.18 16:04  

I think - you should read this article : MQL5.community Payment System

PayPal charges 3.9%+$0.30 commission for depositing. Currently, this is the standard commission for payments up to $3000 for all countries, except Cyprus (where the payee is registered). Minimum payment is $3.

Limited withdrawal is another level of security. You can withdraw only once per 24 hours and no more than 500 credits at a time.


If you plan in the future to withdraw funds from your account, for the first deposit, you must use either WebMoney or PayPal payment systems. If you selected any other system (Gate2Shop or Visa QIWI Wallet) for the first deposit, then in the future you will not be able to withdraw money from your account!


If you plan in the future to withdraw funds from your account, for the first deposit, you must use either WebMoney or PayPal payment systems. If you selected any other system (Gate2Shop or Visa QIWI Wallet) for the first deposit, then in the future, you will not be able to withdraw money from your account!


and more - just read the article.

enbo lu
Moderator
1894
enbo lu 2013.09.18 16:16  

Thanks. I forget that it must be 24 hours since last withdraw.

I suggest it will be better to show the Hour and Minute of a withdraw in the Payment section.

Now it only shows the Day. 

itrades
280
itrades 2015.06.10 15:09  

Deposit was made by mistake and I cannot withdraw funds. Please help

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