If you have questions about working with the MQL5.com website services, you can ask them on the website https://testbot.tech - this is a temporary website specifically for testing.
Here is a test chatbot that has been trained to answer questions about Signals, Market, VPS and much more. Try it before contacting Service Desk, perhaps you will get an answer to your question.
The site certificate has expired, so the browser will issue a warning. Ignore it.
Example: I asked the bot about the question which was related to this forum thread https://www.mql5.com/en/forum/481185 (I just reposted the question to the bot) - and I receive correct answer. I am not sure - can the bot read the forum and reply by itself, or not?
And if we create the section on the forum related to "one bots are asking and the other bots are replying" ... so ... who will win: humans or bots? Can I ban bot? or the bot will ban me? Oh no :)