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zbairen985  
The “Phoenix ATR Volatility Meter“ indicator cannot be downloaded. Please investigate the reason for the inability to download and eliminate it. Thank you!
Jaamal Anthony Victor Black  
zbairen985 #:
The “Phoenix ATR Volatility Meter“ indicator cannot be downloaded. Please investigate the reason for the inability to download and eliminate it. Thank you!

Hi zbairen985,

Thank you for reporting this — I appreciate you taking the time to flag it.

I’m currently investigating the download issue and will push a fix as soon as possible. I’ll update this thread once it’s resolved.

Thank you for your patience.

Jay

Jaamal Anthony Victor Black  
zbairen985 #:
The “Phoenix ATR Volatility Meter“ indicator cannot be downloaded. Please investigate the reason for the inability to download and eliminate it. Thank you!

Hi,

Thank you for reporting this. The indicator installs and works correctly when using the “Install on the terminal” button, which is the recommended method for all Market tools.

Please try installing it directly from MetaTrader using “Install on the terminal” option, and let me know if you encounter any further issues. Thank you for your patience!

zbairen985  
Jaamal Anthony Victor Black #:

你好，

感谢您的反馈。使用“在终端上安装”按钮安装该指标后，指标可以正常安装并运行，这也是所有市场工具的推荐安装方式。

请尝试直接在 MetaTrader 中使用“在终端安装”选项进行安装，如果遇到任何其他问题，请告诉我。感谢您的耐心等待！

According to the method you provided, it still cannot be installed and displays' Installation failed '. Please investigate the root cause of the installation failure.
Jaamal Anthony Victor Black  
zbairen985 #:
According to the method you provided, it still cannot be installed and displays' Installation failed '. Please investigate the root cause of the installation failure.
Hi zbairen985,

Thank you for reporting this, I really appreciate you taking the time to help me identify installation issues.

I've tested the installation across multiple systems and it's working on my end, but that doesn't mean we can't get it working for you. Sometimes MT5's internal cache can cause installation conflicts that are easily resolved. Let's try a quick cache reset that usually fixes these issues:

1. Close MetaTrader 5 completely
2. Press Windows Key + R, type: %APPDATA%\MetaQuotes\Terminal\
3. Open your terminal folder
4. Delete the "bases\cache" folder inside
5. Restart MT5.

Use the "Install on terminal" button from within MT5's Market tab

If you're still experiencing issues after these steps, please let me know and I'll work with you directly to get this resolved. You can also send me a private message with your MT5 build number and I'll investigate further.

I'm committed to making sure this works for you.

Best regards,
Jay
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