I've just had a programmer from MQL5 Freelance bail on me after working on my EA for two weeks, so have started arbitration to release my funds & look for another programmer to do the job, but it's been five days & nothing has happened.
Does anyone know how long does arbitration normally takes to complete as the programmer has admitted he can't finish the job so it should be a very simple case?
Neither service desk or arbitration admin are answering my messages, which is why I've been sat twiddling my thumbs for five days whilst my funds are still frozen.
Surely someone on the Forum has experienced the Arbitration process?
All I'm asking is how long it took them to get their job cancelled & funds released to give me an idea on how long I'm supposed to wait.